For detailed guides, how-to articles, and troubleshooting resources related to INFI, please visit the official INFI Knowledge Base:
https://support.infi.us/hc/en-us/categories/50029294248219-Hunger-Rush-Onboard
","user_segment_ids":[]},{"id":47634977612429,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/47634977612429.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/47634977612429-Menu-Control-Set-Menu-Items-Out-of-Stock","author_id":36753184642957,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":19248543199757,"created_at":"2026-07-25T00:21:50Z","updated_at":"2026-07-28T23:56:01Z","name":"Menu Control (Set Menu Items Out of Stock)","title":"Menu Control (Set Menu Items Out of Stock)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-28T23:55:01Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":["01KYNJFTQMGTEN72S4NHP6B2DQ","01KYNJFXY1YZ0XJA6JWNFKR0PB"],"label_names":[],"body":"The Menu Control feature makes it easy to mark any out-of-stock items, modifiers, or preferences and upload these selections to your ordering platforms to avoid customer confusion and cancelled orders/refunds.
Click or Tap any Image in this article to see it full-size!
To access Menu Control, first select the 'Menu Control' option under 'Tools'
Note: For non-RM POS versions, this option is instead under the 'MGMT' tab:
After selecting this option, you'll be greeted with the 'Items' page on your default menu, with checkboxes beside each item/size/style that allows you to mark them out of stock
(1) First, select your desired Menu with the dropdown in the top left corner
(2) If desired, filter by a specific group, size, style, or item to narrow the results in the lower table on the screen
(3) Use the radio buttons on the right to change between your menu's Items, Modifiers, and Preferences
(4) The buttons in the middle of the screen allow you to change between the Out of Stock, Item Price, and PLU sections:
(5) The bottom table shows all of your menu items/modifiers/preferences, split into entries for each size/style that applies to each possible item
(6) To mark an entry as out of stock and remove it from ordering temporarily, select the checkbox next to that entry in the table
Once you have finished with updating your Out of Stock selections, select the 'Save' button, then use the 'Upload OOStock' button at the bottom right to commit your changes to your other stations and online menu.
While Menu Control can mark modifiers out of stock within one group on the POS while leaving them in stock on another group, this function is not supported by Online Ordering.
Because of this limitation, marking a modifier out of stock within any Menu Group will also mark it out of stock in every other menu group.
To prevent online ordering issues, always avoid setting modifiers as 'Out of Stock' when filtering Menu Control to a specific menu group.
Once you have saved an Out of Stock item, that item will appear with an 'X' icon over it in the order entry screen:
Having issues setting up your Out of Stock items?
We're here to help! Contact HungerRush POS Support at (281) 971-2500 for assistance with using Menu Control or troubleshooting any issues with Out of Stock items/modifiers/preferences.
We're available 24/7, 365 days a year to assist with any concerns you may have.
","user_segment_ids":[]},{"id":47576567131405,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/47576567131405.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/47576567131405-RM-HUB-Brand-Menu-Manager-Overview","author_id":36753184642957,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":19248543587213,"created_at":"2026-07-22T20:30:50Z","updated_at":"2026-07-25T00:23:44Z","name":"RM/HUB - Brand Menu Manager: Overview","title":"RM/HUB - Brand Menu Manager: Overview","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-25T00:23:44Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":[],"label_names":[],"body":"The Brand Menu Manager within the HungerRush Restaurant Management HUB gives you full control over creating menus for any store within your franchise.
Through the Menu Manager, you can create multiple menus for your franchise and assign them to your various stores based on pricing tiers, regional availability, and more!
Click on any image in this guide to zoom in and view it at full size!
To get started with Menu Manager, first log into the Restaurant Management HUB and select the Manage > Menu Manager option
Note: The 'Menu' option in this list leads to a separate menu editor. For guidance on using that menu editor, see the 'Menu Editor in Restaurant Management' guide in this article.
In order for users to make changes in Menu Manager, they will need to have the corresponding permissions assigned to their Restaurant Management HUB account. Please see this article for more information on adding a user as a Company Admin to give access to Menu Manager functions such as adding or editing items and modifiers.
After selecting the Menu Manager tab, you will see all of the menus in your franchise as well as options for setting which stores each menu will apply to.
For assistance Creating or Copying a New Menu, see this guide.
After selecting a menu, you can edit the menu by using the Pencil icon, which will bring you to the main Menu Editor page for that menu:
The Menu Editor will start on the POS Preview page which gives you full control over how the order entry buttons will appear on your POS.
Selecting the Menu Settings button will bring you to the main page for adjusting the menu's settings, including adjusting side/extra/lite display settings, adding menu or modifier categories, and adding production items.
Selecting Groups will show the options for adding or adjusting settings for Groups and Group Sequences on your menu.
For more information on the Groups tab, please see this corresponding article.
The Sizes tab will allow you to customize the available Sizes for items in each of your Groups, as well as assign them to your desired stores.
For more information on the Sizes tab, please see this corresponding article.
The Styles tab allows you to customize the various Styles offered within each of your Menu's Groups, as well as assign or exclude these from your stores.
For more information on the Styles tab, please see this corresponding article.
The Items tab gives you full control over all of the items offered throughout your Menu's Groups, and allows you to customize your items' Required Modifiers, Size Exclusions, Excluded Stores and more!
The Modifiers tab contains various options for editing your store's Modifiers, including preselecting/excluding modifiers and adjusting their Online sequence.
For more information on the Modifiers tab's options, please see this corresponding article.
The Preferences tab allows you to add and edit preferences across your menu, as well as assign these preferences to your various menu items.
The Pricing tab gives you full control of all of your menu pricing, including setting item, modifier, and preference prices, creating time pricing schedules, and more!
Finally, the Sync to Stores tab allows you to save your menu changes and commit them to your store's POS and online menus.
For more information on syncing your menu to your store, please see this corresponding article.
On any page of the Menu Manager, you can use the three dots icon in the upper right corner to validate the menu or delete the current menu. See this article for more information on the Menu Validator.
For more information on configuring and linking Coupons for use with your Menu, please see the following articles:
RM/HUB - Walkthroughs for Creating Basic Coupons – HungerRush
RM/HUB - Coupon Editor Settings Glossary – HungerRush
Use Menu with Coupons: Coupon Management – HungerRush
Having issues setting up a Menu?
We're here to help! Contact HungerRush POS Support at (281) 971-2500 for assistance with menu configuration or troubleshooting.
We're available 24/7, 365 days a year to assist with any concerns you may have.
","user_segment_ids":[]},{"id":47271622663181,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/47271622663181.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/47271622663181-RM-HUB-Walkthroughs-for-Creating-Basic-Coupons","author_id":36753184642957,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":19248543587213,"created_at":"2026-07-10T00:09:38Z","updated_at":"2026-07-24T18:04:20Z","name":"RM/HUB - Walkthroughs for Creating Basic Coupons","title":"RM/HUB - Walkthroughs for Creating Basic Coupons","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-24T18:04:13Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":["01KYAMJRTW9PNMT8HJY05ZWP5H","01KYAMRT7B8XQKZ11WMMR5XTR8"],"label_names":[],"body":"
The HungerRush POS Coupon Editor supports creating various kinds of coupons to fit your store's needs.
Whether you're looking for a basic coupon to give a deal for a single item, or you're wanting to offer customers a more complex deal package, the Coupon Editor in HUB has all the settings you need to make your coupons exactly as you see fit.
In this article, we'll walk you through some examples of common coupon types and how to properly configure them in the HUB Coupon Editor.
If you'd like a more comprehensive look at every setting available in the Coupon Editor, please see our primary Coupon Editor Glossary Guide.
Situation: Your restaurant wants to offer customers a 10% off deal for any order over $25, with the following restrictions:
To start, select the 'New Coupon' button at the top right of the Coupon Manager:
A new window will appear, which will allow you to input your settings for your new coupon.
First, we'll start with the 'General' tab, which should be the first tab you see after selecting 'New Coupon':
(1) First, input a Name for your coupon
(2) Next, select the 'Order' Scope and 'Percent Off' Type
(3) Below that, use the 'Percent Off' box to input your desired percentage discount for this deal
(4) Next, use the 'Qualifying Amount' box to input the minimum order subtotal required before this coupon can be applied
(5) Now, use the 'Button Name' and 'Receipt Name' boxes to give your coupon the names employees and customers will see, respectively
(6) Now, select the Report Group and Tax Type for the coupon
(7) Finally, per our restrictions at the start, we'll mark this coupon as 'Not Valid with Other Coupons' to make sure that customers can't use this with another deal
Once we've configured the above settings, we're ready to move on to the next tab we need to update settings in - The 'Date and Time' tab:
In this tab, we just need to configure the 'Apply by Weekday' setting by enabling that checkbox and selecting all checkboxes for Mon-Fri weekdays.
Finally, our last stop is the 'Online Options' tab:
(1) First, enable 'Is Online' so that this coupon will appear for use on your store's Online Ordering page
(2) Finally, you can customize the Online Name and Description for the coupon
Now that we have all our desired settings configured, just select the 'Save' button at the bottom right of the window to finalize your new coupon!
One last step - Since we want our coupon to be on the store's Online Ordering site, we also need to select the 'Update Online Menu' button at the Coupon Manager page
After we've uploaded all our newest coupon settings to the Online Ordering menu, all we have left to do is relaunch/restart each POS to see the new coupon! See the instructions at the bottom of this page for assistance with this process.
Situation: You want to offer a new Delivery Special for a Medium Pizza, with the following restrictions:
To start, select the 'New Coupon' button at the top right of the Coupon Manager:
A new window will appear, which will allow you to input your settings for your new coupon.
First, we'll start with the 'General' tab, which should be the first tab you see after selecting 'New Coupon':
(1) First, input a Name for your coupon
(2) Next, select the 'Item' Scope and 'Set Price' Type
(3) Below that, use the 'Coupon Value' box to input your desired price for this deal
(4) Now, use the 'Button Name' and 'Receipt Name' boxes to give your coupon the names employees and customers will see, respectively
(5) Now, select the Report Group and Tax Type for the coupon
(6) Finally, per our restrictions at the start, we'll make sure this coupon is not marked as 'Not Valid with Other Coupons' to ensure that customers can use this multiple times on the same order if they order multiple qualifying items.
Once we've configured the above settings, we're ready to move on to the next tab we need to update settings in - The 'Date and Time' tab:
In this tab, we'll configure the 'Apply By Time' setting to make this coupon active only from 7PM until store closing
Next, we'll visit the 'Items' tab to add the qualifying item to this coupon:
For Single-Item Coupons, you'll use the dropdown menus to specify which items this coupon can be applied to.
There are four separate options you can specify to make the coupon as specific or as general as you like:
For our purposes, we'll set the 'Group' to 'Pizzas', the 'Item' to 'Build Your Own Pizza', and the 'Size' to 'Medium'
Once you've finished selecting these options, it's time to move on to Excluded Order Types:
(1) First, select 'Exclude Order Types' to show the other options on this page
(2)(3) Next, select an order type you want to exclude from the dropdown menu, and select the green plus (+) icon on the right to add it to the exclusion list
Now that we've restricted this coupon to Delivery order types, let's navigate to our last tab for this coupon - Online Options:
(1) First, enable 'Is Online' so that this coupon will appear for use on your store's Online Ordering page
(2) Finally, you can customize the Online Name and Description for the coupon
Now that we have all our desired settings configured, just select the 'Save' button at the bottom right of the window to finalize your new coupon!
One last step - Since we want our coupon to be on the store's Online Ordering site, we also need to select the 'Update Online Menu' button at the Coupon Manager page
After we've uploaded all our newest coupon settings to the Online Ordering menu, all we have left to do is relaunch/restart each POS to see the new coupon! See the instructions at the bottom of this page for assistance with this process.
Situation: You want to offer a new Web Pickup Special for two 1-topping Large Pizzas, with the following restrictions:
To start, select the 'New Coupon' button at the top right of the Coupon Manager:
A new window will appear, which will allow you to input your settings for your new coupon.
First, we'll start with the 'General' tab, which should be the first tab you see after selecting 'New Coupon':
(1) First, input a Name for your coupon
(2) Next, select the 'Multi-Item' Scope and 'Amount Off' Type
(3) Below that, use the 'Coupon Value' box to input your desired discount for this deal
(4) Next, for 'Minimum Price' input 24 to reflect the final desired price of $12 for each of our two pizzas
(5) Now, use the 'Button Name' and 'Receipt Name' boxes to give your coupon the names employees and customers will see, respectively
(6) Now, select the Report Group and Tax Type for the coupon
(7) Finally, per our restrictions at the start, we'll make sure this coupon is marked as 'Not Valid with Other Coupons' to ensure that customers can not use this deal alongside any other coupons.
Now that we've finished with our general settings, let's move on to the Items tab:
For Multi-Item Coupons, the required items are set by selecting the group/item/size/style, setting additional items, and adding the selections as an entry in an item table.
(1) (2) (3) To start, we'll select the 'Pizzas' Group, 'Build Your Own' Item, and 'Large' size per our requirements from the beginning.
(4) Next, we'll leave 'Menu Style' set to 'All' so that multiple styles can be selected if desired
(5) Now, because both items we'll be adding are going to be required as part of the coupon, we'll leave 'Is Required' set to 'NO' for both items
(6) Next, we'll set the 'Max Mod Value' to 2 to reflect the price of each topping and make sure the coupon will discount the first topping properly
(7) Now that we have our item selections, use the green plus (+) icon to the right of the dropdowns to add this item to the list for this coupon
If you make a mistake with an item you add, you can simply use the trashcan icon to the right of that item to remove it from the list, then remake your selections in the dropdown menus above and add a new item with your corrections.
Now that we've configured the items on this order, let's make our next stop at the 'Exclude Order Types' tab:
(1) Like in the previous example, first select the 'Excluded Order Type' option in this tab to reveal the other options, then select your first desired order type exclusion using the dropdown menu
(2) Once you've selected an order type to exclude, use the green plus (+) icon to add it to the exclusion list below
(3) For our example, we excluded the Web Delivery order type, as well as the third party order types for this store (Uber Eats and Door Dash)
Now that we've excluded our online delivery order types, let's proceed to our last tab - 'Online Options':
(1) First, select 'Is Online' to mark the coupon as online and reveal the other options
(2) Now, select 'Online Only' to restrict this coupon to only be used by online order types
(3) Now that we've configured all other settings, all that's left is configuring an online name/description, if desired
Now that we have all our desired settings configured, just select the 'Save' button at the bottom right of the window to finalize your new coupon!
One last step - Since we want our coupon to be on the store's Online Ordering site, we also need to select the 'Update Online Menu' button at the Coupon Manager page
After we've uploaded all our newest coupon settings to the Online Ordering menu, all we have left to do is relaunch/restart each POS to see the new coupon! See the instructions at the bottom of this page for assistance with this process.
Situation: Your store wants to offer a Medium Pizza at 50% off if a customer orders a Large Pizza, with the following restrictions:
Like our other coupons, we'll start by selecting the 'New Coupon' button at the top right of the Coupon Manager:
A new window will appear, which will allow you to input your settings for your new coupon.
First, we'll start with the 'General' tab, which should be the first tab you see after selecting 'New Coupon':
(1) First, input a Name for your coupon
(2) Next, select the 'Buy One, Get One' Scope and 'Percent Off' Type
(3) Below that, use the 'Percent Off' box to input your desired percentage discount for this deal
(4) Now, use the 'Button Name' and 'Receipt Name' boxes to give your coupon the names employees and customers will see, respectively
(5) Now, select the Report Group and Tax Type for the coupon
(6) Finally, per our restrictions at the start, we'll make sure this coupon is marked as 'Not Valid with Other Coupons' to ensure that customers can not use this deal alongside any other coupons.
Now that we've finished with our general settings, let's move on to the Date and Time tab:
(1) First, select 'Set Start Date' and input your desired start date
(2) Next, select 'Set Expiration' and input your desired end date
Now that we've set our date and time, it's time to move to the 'Items' tab:
(1) (2) (3) Like before, make your item selections using the dropdown menus at the top
(4) Once you've selected your desired options, use the green plus (+) icon at the right to add the item to the table at the bottom of the window
Keep in mind that Buy One, Get One coupons are restricted to just one Buy One item and one Get One item.
Now that we've got our items set, let's move to the 'ValCodes' tab to add our coupon code:
(1) First, select the 'Require ValCode' option to reveal the remaining options on this page
(2) Next, fill out your desired ValCode and an expiration date, if desired
(3) Once you've set your desired code/expiration, use the green plus (+) icon to add the valcode to the list below
Now that we've set up our code, let's move to the 'Online Options' tab to finish our coupon:
(1) First, enable 'Is Online' so that this coupon will appear for use on your store's Online Ordering page
(2) Finally, you can customize the Online Name and Description for the coupon
Now that we have all our desired settings configured, just select the 'Save' button at the bottom right of the window to finalize your new coupon!
One last step - Since we want our coupon to be on the store's Online Ordering site, we also need to select the 'Update Online Menu' button at the Coupon Manager page
After we've uploaded all our newest coupon settings to the Online Ordering menu, all we have left to do is relaunch/restart each POS to see the new coupon! See the instructions at the bottom of this page for assistance with this process.
To relaunch the POS, use the 'Exit' button at the main page:
After exiting the POS, you will be brought to the regular Desktop of the station.
Look for an icon with a green circle and a white logo inside, or a grid of blue and green squares, like these:
After 30-90 seconds, the POS will reappear, and you will be able to find your new coupon from the Order Entry screen!
Having issues setting up a Coupon?
We're here to help! Contact HungerRush POS Support at (281) 971-2500 for assistance with coupon configuration or troubleshooting.
We're available 24/7, 365 days a year to assist with any concerns you may have.
","user_segment_ids":[]},{"id":47182522148365,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/47182522148365.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/47182522148365-Submit-and-Track-Your-Support-Requests","author_id":18223793336333,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":0,"vote_count":0,"section_id":19460777415053,"created_at":"2026-07-06T21:07:45Z","updated_at":"2026-07-06T21:07:45Z","name":"Submit and Track Your Support Requests","title":"Submit and Track Your Support Requests","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-06T21:07:45Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":[],"label_names":[],"body":"
You can submit, view, and manage your support requests through our Customer Portal. The portal allows you to communicate with our Support team, monitor the status of your requests, and add updates whenever necessary.
To create a new support request:
Sign in to the Customer Portal.
\nNote: If you have never logged in but have created a ticket using your email, click Request Password.
\nOur team will review your request and respond as quickly as possible.
To check the status of an existing request:
From the request, you can:
Note: Only tickets that have public comments will be shown.
Providing updates directly on your existing request helps keep all communication together and allows us to resolve your issue more efficiently.
The Customer Portal includes tools to help you quickly locate requests.
You can:
If your issue has been resolved, you can mark the request as solved directly from the Customer Portal. This lets our team know that no further assistance is needed.
If your issue returns after a request has been marked as solved, you can create a follow-up request from the original ticket. This helps us maintain the history of the issue while continuing to provide support.
If you cannot find the information you need or require further assistance, submit a new support request through the Customer Portal, and a member of our Support team will be happy to help.
","user_segment_ids":[]},{"id":47045403019661,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/47045403019661.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/47045403019661-RM-HUB-Coupon-Editor-Settings-Glossary","author_id":36753184642957,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":19248543587213,"created_at":"2026-06-30T20:49:06Z","updated_at":"2026-07-24T18:01:11Z","name":"RM/HUB - Coupon Editor Settings Glossary","title":"RM/HUB - Coupon Editor Settings Glossary","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-24T18:00:59Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":["01KYAMJRTW9PNMT8HJY05ZWP5H"],"label_names":[],"body":"The Coupon Editor allows you to create or edit both single-store and multi-store coupons for your franchise. This article will explain all available options, including coupon codes, expiration dates, order type restrictions, and more.
Multiple coupon types are available to fit your store's needs. This article will review all settings within the Coupon Editor, while this article gives a walkthrough on each of the four main Coupon Scopes:
First, log into the HungerRush Restaurant Management HUB and select the Manage > Coupon tab (Direct link to this section)
After selecting this tab, you will see the main Coupon Management screen, which provides a summary view of all coupons for a given store in your franchise
(1) Select your store from the dropdown menu at the top left to see the coupons that are active for that store.
(2) Once a store is selected, all coupons that are assigned to that store will appear in the list window at the middle of the page.
(3) The 'Upload Online Menu' button will update all of your active online coupons with the newest saved settings
(4) The 'Assign to Stores' button allows you to assign one or multiple coupons to any store locations in your franchise
(5) 'Show Multi-Store Coupons' will include coupons assigned to your selected store that are also assigned to other stores
(6) New Coupon opens the coupon editor to allow you to create a new coupon with your desired settings
(7) Online Sequence allows you to change the order that your online coupons will appear in on your 'Deals' page
(8) First Online Order allows you to create and edit settings for a coupon for first time Online Ordering customers
(9) The gear and trashcan icons can be used to edit or delete an existing coupon, respectively
After selecting 'New Coupon' or the gear icon beside an existing coupon, you will arrive at the Coupon Editor to edit a coupon's settings
The Editor contains the following tabs to customize each aspect of your coupons:
(1)(2)(3) The Name, Button Name, and Receipt Name fields allow you to customize the name the coupon appears under in multiple locations
(4) Coupon Scope determines the main behavior of the coupon, i.e. whether the coupon applies to one item, multiple items, or an entire order. Currently, there are four coupon scopes that can be selected:
Important Note: Each coupon scope has different available settings and coupon types. The sections below will detail which settings are available or restricted for each scope.
(5) Coupon Type determines the method used to apply the discount of the coupon:
(6) Coupon Value is the number used alongside the Coupon Type to determine the exact discount applied by the coupon.
Depending on the Coupon Type, the Coupon Value will either be the amount deducted off of an item or an order, or it will be the final price of an item or items the coupon applies to:
(7) Percent Off is the value used alongside Percent Off type coupons to determine the exact percentage taken off of an item/order
(8) Max Value limits the maximum value of a Percent Off coupon to a specific dollar amount, to prevent a Percent Off coupon from deducting a larger amount from a large order.
(9) Minimum Price is the lowest value that an item/items can be discounted to when the coupon is applied, while Qualifying Amount is the minimum order subtotal that must be reached before the coupon can be applied
(10) Description is a short text section that will appear alongside the Coupon on your POS
(11) The Report Group dropdown selects the reporting group the coupon's discounts will be included alongside
(12) Tax Type determines which tax rate is used when calculating entire order or multi-item coupon discounts
(13) The Menu dropdown selects the store menu that this coupon is attached to, which determines the items available for the coupon to apply to
(14) Adjust Item Price determines how the coupon will visually be applied on the order ticket for Item/Multi-Item/BOGO Coupons:
(15) All Menus selects whether this coupon is visible and able to be applied across all of your store's menus
(16) Delivery Fee if Zero allows you to keep the delivery fee added to an order, even if that order is discounted to $0 by this coupon.
NOTE: For Item Scope, Set Price Type Coupons with 'Apply by Time' enabled, an additional option will appear before 'Delivery Fee if Zero' called 'Beat the Clock'.
(17) Free Delivery will remove the delivery fee from any order this coupon is applied to
(18) Is Active is the main setting that determines whether the coupon is visible and able to be used
(19) Leave Tax will leave the charged tax amount at the pre-discount total before the coupon was applied
(20) No Modifier Discount will exclude any upcharged modifiers on an item from being included in the discount or qualifying amount
(20) On Order scope coupons only, the 'No Modifier Discount' setting is replaced with 'No Discount Items in Qualifying Amount'
(21) No Preference Discount will exclude any upcharged preference members on an item from being included in the discount or qualifying amount
(22) No Style Discount will exclude any upcharged style selected on an item from being included in the discount or qualifying amount
(23) Not Valid with Other Coupons will prevent the coupon from being used alongside any other coupon on an order
(24) Multiple Menu Groups will allow an Item scope coupon to be used on an item that is selectable from two menu groups, regardless of which group the item is selected from
(25) Require Approval will stop the coupon from being applied to an order unless a manager login is logged into the POS with the 'Approve Coupon' security enabled.
(26) Single Use Only (Once per Customer) will restrict the coupon to only be used once ever per customer
(27) Brand Offer is an internal setting for large-scale coupon campaigns for every store in a large franchise. This is used by marketing and corporate teams for internal settings and should not be enabled on new coupons without authorization.
(28) On any tab, you can use the 'Save' button at the bottom right to confirm your changes or add a new coupon
The Stores tab allows you to select the stores in your franchise that you want this coupon to be valid at
(1) The top of the store list contains the franchise name, along with a checkbox to show whether the coupon is valid at all, some, or no stores in the franchise, and an arrow to expand the stores list below
(2) Selecting the arrow icon beside the franchise name will expand the stores list beneath
Tip: You can assign/remove a coupon from all stores in a region/franchise at one time by selecting the checkbox next to the franchise/region name, if desired
Important Note: Changes to store assignments will not take effect on online ordering until the 'Upload Online Ordering' button is selected in the main Coupon Editor window
The Date and Time tab gives you control of which dates your coupon is active for, as well as controlling the time of day and days of the week the coupon can be used.
(1) The Start Date is the date the coupon will go live and can be used normally
(2) The Expiration Date is the date the coupon will cease to function and become inactive
(3) Apply by Weekday allows you to set the coupon to only be active on certain days of the week
(4) Apply by Time allows you to create coupons that will only be active at certain times each day
The Items tab changes format depending on which coupon scope is currently selected:
Coupon for Two Medium 1-Topping Pizzas:
Coupon for a Large Cheese Pizza and choice of 6pc Boneless or Bone-In Wings:
Coupon for a Large Cheese Pizza and Bread Sticks, with an extra Surcharge for Cheese Sticks
Choice of 12pc Boneless or Bone-In Wings and One of Three Sides
For further guidance on creating coupons within each scope, please see this guide that will walk you through creating four common types of coupons, including one from each scope.
The ValCodes tab allows you to set Validation Codes (AKA Coupon Codes) for customers to use when redeeming a coupon offer.
The Exclude Order Types tab allows you to restrict which order types your coupon will be valid for.
The Online Options tab contains settings to add this coupon to your HungerRush Online Ordering site, as well as configuration options to customize the online coupon for your store's needs.
Important Note on Online Coupons and the Deals Tab
In order for a coupon to appear on your Online Ordering site's Deals section, the following criteria must be met:
Once you have finalized your coupon settings, select the green 'Save' button at the bottom right of any tab in the Coupon Editor window to confirm your changes.
After making any changes to a coupon, wait 1-2 minutes, then relaunch the POS software on each of your stations. If enabled for store use, the coupons should appear on the POS after the application is restarted.
Additionally, if your coupon is an online coupon, press the 'Upload Online Menu' button at the top of the Coupon Management screen to send your updated Online Coupons to your Online Ordering Site/Mobile App.
Having issues setting up a Coupon?
We're here to help! Contact HungerRush POS Support at (281) 971-2500 for assistance with coupon configuration or troubleshooting.
We're available 24/7, 365 days a year to assist with any concerns you may have.
","user_segment_ids":[]},{"id":46955101894669,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/46955101894669.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/46955101894669-How-to-Verify-Your-Daily-Credit-Card-Batch","author_id":36753184642957,"comments_disabled":false,"draft":false,"promoted":true,"position":0,"vote_sum":0,"vote_count":0,"section_id":19248543606157,"created_at":"2026-06-26T16:56:31Z","updated_at":"2026-06-26T17:11:09Z","name":"How to Verify Your Daily Credit Card Batch","title":"How to Verify Your Daily Credit Card Batch","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-26T17:10:55Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":["01KTQFQ3GPZDW2QXCH9CVDJF3Q","01KW2DQT335S10MC4TDFKTCKQ9","01KW2DR2P21T57DTCT8YKHXETY"],"label_names":["POS"],"body":"
Credit card batching is the process by which your daily card transactions get submitted to your processor for deposit. The Auto Start New Day feature on the POS includes an automated batch job, but this is not a guaranteed failsafe — batches can still be missed due to network issues, timing conflicts, or irregularities while closing the day.
Verifying your batch each morning takes less than a minute and is the most reliable way to confirm your credit card deposits are processed correctly.
Every business day, after your scheduled batch time (typically overnight). If you use Auto Start New Day, verify any time after it runs. If you manually close the day, verify first thing the next morning.
POS Daily Performance Report (DPR)
CC Manager Batch Report
Worldpay IQ portal
Bank Deposit Record (banking app or website)
Contact HungerRush Support as soon as possible. Depending on how much time has passed, bulk processing may be available to recover missed transactions. The window for recovery is limited — the sooner you call, the more options are available.
","user_segment_ids":[]},{"id":46763710763533,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/46763710763533.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/46763710763533-Configuring-an-Order-Kitchen-Display","author_id":36753184642957,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":47945592920717,"created_at":"2026-06-18T20:40:19Z","updated_at":"2026-08-07T19:35:50Z","name":"Configuring an Order Kitchen Display","title":"Configuring an Order Kitchen Display","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-07T19:35:48Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":[],"label_names":[],"body":"An Order Kitchen Display (Order KDS) will show your store's orders on a screen, which can then be bumped once all items in the order have been prepared. These can be useful for your kitchen's staff to verify the contents of an order before serving it to the customer.
Go to the Manage > System tab in HUB (Direct Link), select your store from the dropdown, and select the 'KDS Config' option to reach the Kitchen Display Configuration menu
After selecting 'KDS Config', you will see a table of all of the current stations assigned as kitchen displays, as well as buttons to add new kitchen displays
(1) From this Menu, you can edit an existing Order Display by selecting the gear icon to the right of the KDS's name, or (2) you can add a new Order Display with the 'New Order Display' button at the top of the window.
Selecting the gear icon or 'New Order Display' will bring up the Order Display configuration window, which contains the following tabs:
(1) The General tab contains options for customizing the formatting and behavior of the Order Display, such as adjusting the text size, text color, or enabling/disabling the 'Order Up!' audio alert, while the (2) Display Categories and (3) Order Types tabs allow you to customize which items will actually appear on this Order Display
Selecting the 'General' tab will allow you to adjust all of the following settings on this Order Display:
(28) Display Table Number allows you to choose whether a table number is listed alongside each order. This will take the place of the employee name that sent the order
Once you finish customizing the general settings for the Order Display, you must then select Display Categories that will appear on this display, and (optionally) Order Type Filtering to further restrict which orders will appear on this display.
(2) The Display Categories tab will allow you to select the Kitchen Print Categories that this Order Display will show when orders are sent.
(3) If 'Filter by Order Type' (setting 27, see section above) is enabled, a third tab will appear to allow you to customize which order types will appear on this Order Display.
Once you have finished configuring the Order Display with your desired settings, press the 'Save' button at the bottom right to finalize your changes.
Note: After any changes to your kitchen display settings, you must restart the KDS that you adjusted the settings on. The KDS can be restarted by pressing the power button on the control box attached to this display (Typically mounted near the monitor on a wall)
","user_segment_ids":[]},{"id":46707026317837,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/46707026317837.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/46707026317837-Configuring-an-Item-Kitchen-Display","author_id":36753184642957,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":47945592920717,"created_at":"2026-06-16T23:49:36Z","updated_at":"2026-08-07T19:24:24Z","name":"Configuring an Item Kitchen Display","title":"Configuring an Item Kitchen Display","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-07T19:24:21Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":[],"label_names":[],"body":"An Item Kitchen Display (Item KDS) will show items from desired categories on a screen, which can then be bumped individually. These can be useful for your kitchen's staff to keep track of each item they have to prepare.
Go to the Manage > System tab in HUB (Direct Link), select your store from the dropdown, then select the 'KDS Config' option
After selecting 'KDS Config', you will see a table of all of the current stations assigned as kitchen displays, as well as buttons to add new kitchen displays
(1) From this Menu, you can add a new Item Display with the 'New Item Display' button at the top of the window, or (2) you can edit an existing Item Display by selecting the gear icon to the right of the KDS's name.
Selecting the gear icon or 'New Item Display' will bring up the Item Display configuration window, which contains the following tabs:
(1) The General tab contains options for customizing the formatting and behavior of the Item Display, such as adjusting the text size, text color, or enabling/disabling the 'Order Up!' audio alert, while the (2) Display Categories and (3) Order Types tabs allow you to customize which items will actually appear on this Item Display
Selecting the 'General' tab will allow you to adjust all of the following settings on this Item Display:
Example: In the below screenshots, the Pizza item has the same preference member 'Breadstix' selected for two different preference choices:
\n'Allow Auto Qty Pref Mbrs' Disabled: |
'Allow Auto Qty Pref Mbrs' Enabled: |
Once you finish customizing the general settings for the Item Display, you must then select Display Categories that will appear on this display, and (optionally) Order Type Filtering to restrict which orders will have items appear on this display.
(2) The Display Categories tab will allow you to select the Kitchen Print Categories that this Item Display will show when orders are sent.
(3) If 'Filter by Order Type' (setting 27, see section above) is enabled, a third tab will appear to allow you to customize which order types will appear on this Item Display.
Once you have finished configuring the Item Display with your desired settings, press the 'Save' button at the bottom right to finalize your changes.
Note: After any changes to your kitchen display settings, you must restart the KDS that you adjusted the settings on. The KDS can be restarted by pressing the power button on the control box attached to this display (Typically mounted near the monitor on a wall)
","user_segment_ids":[]},{"id":46676112728077,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/46676112728077.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/46676112728077-System-Printers-Configuration","author_id":36753184642957,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":47945630334221,"created_at":"2026-06-15T23:33:47Z","updated_at":"2026-08-06T23:47:02Z","name":"System Printers Configuration","title":"System Printers Configuration","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T23:46:41Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":[],"label_names":[],"body":"The System Printers tab in the Printer Configuration window allows you to add a new printer or adjust the Auto Quantity and Tax printing settings for a printer. Printers must first be added here before they can be configured as a Customer, Kitchen, or Label printer. This guide explains the process for adding a printer and configuring the Auto Quantity and List Each Tax Type options.
Note: In order to add a new printer in this menu, the printer must first be connected to a station or network connection in your store, AND the printer must be configured on a station. After a new printer has been connected and powered on, contact HungerRush Support for assistance with configuring a new printer with a station.
AFTER INSTALL, MOST SETTINGS IN THIS MENU SHOULD NOT BE ADJUSTED. For each printer, the 'Station', 'Windows Printer', and 'Printer Model' settings should NEVER be adjusted unless directed by support personnel. Altering these settings can result in printer malfunction.
All the images in this guide can be enlarged by clicking/touching on them.
First, log into the HungerRush Restaurant Management HUB and navigate to the Manage > System tab (Direct link to this section)
Select your store from the dropdown, then select 'Printer Configuration' in the list at the left side of the page
After selecting 'Printer Configuration', the window will default to the System Printers tab
Each printer has the following settings:
(4) After adjusting the settings for the printer, save your changes by pressing the 'Add' button if you are setting up a new printer or the 'Update' button if you are altering the settings on an existing printer. Press the 'Cancel' button to undo your changes.
Note: After any change to a printer's setting, the station that printer is connected to must be restarted. For kitchen and label printers, this means restarting Station 1. Be advised that this will leave your other stations unable to take orders until that station reboots. We recommend avoiding any adjustments to System Printers during store business hours.
For assistance installing a new printer or migrating an existing printer to a new station, contact HungerRush POS Support any time by phone or email. Our agents are available 24/7 to assist with any troubleshooting concern.
","user_segment_ids":[]},{"id":46613116747021,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/46613116747021.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/46613116747021-Printer-Ticket-Configuration-Settings","author_id":36753184642957,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":47945630334221,"created_at":"2026-06-12T20:49:24Z","updated_at":"2026-08-06T23:53:05Z","name":"Printer Ticket Configuration Settings","title":"Printer Ticket Configuration Settings","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T23:53:02Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":[],"label_names":[],"body":"On your HungerRush POS, Customer Receipts and Kitchen Tickets can be customized with a variety of formatting and content options. These include changing the info included on your receipts, reorganizing the formatting and size of different elements, and highlighting important info. The following guide reviews all available settings for configuring your receipt formats.
All the images in this guide can be enlarged by clicking/touching on them.
First, log into the HungerRush Restaurant Management HUB
Next, navigate to the Manage > System tab (Direct link to this section)
Select your store from the dropdown, then select 'Printer Ticket Configuration' in the list at the left side of the page
Use the dropdown menu at the top of this window to select the Printer Ticket Format you want to edit, or use the green '+' icon on the left to add a new format
For each ticket format, you can configure various options in the following tabs:
The other tabs in this window allow you to configure the Ticket Header, Body, and Footer, respectively.
Both of these tabs contain 3 rows with 3 columns of customizable information for your tickets. The Header section will print above the menu items on the ticket, while the Footer section will print at the bottom after the menu items.
Each of these rows have the following options available:
(4) Within each row, each of the 3 columns can be labeled using the input boxes at the top of each row. These text labels will print before the information selected in the dropdown beneath that label.
(5) In each cell, the dropdown menu can be used to select one of the following fields to display in that section of the receipt:
These sections allow you to print a block of text before or after the menu items and other header or footer rows on your receipts.
Both tabs have the same available options:
This tab provides settings to adjust the main ticket body, including the way items are printed on the receipt/ticket.
This tab contains settings for printing additional notes on your receipts, such as customer delivery notes or a message with credit card signature prompts. For settings related to Item/Order notes, see the TKT Body section
Once you have updated a ticket format with your desired settings, use the green 'Save' button at the bottom right of the window to save your changes
In order to use a ticket format, the format must first be set on a customer or kitchen printer. Each kitchen printer can have its format set independently, while customer receipt printers can have formats set separately on each station and for each order type.
To update the format on a printer, first navigate to the Settings page for your store (explained at the start of this article), and select 'Printer Configuration'
In the Printer Configuration window, select either the Customer Printers or Kitchen Printers tab
To change a printer's format, first select the gear icon to the right of that printer or order type
Next, select the new desired format from the dropdown menu, and select the 'Save' icon to the right
Finally, select the 'Save Kitchen Printers' or 'Save Customer Printers' button at the bottom of the window to confirm your changes
In order for ticket format changes to take effect at the store, you MUST restart all stations that the format change will affect.
","user_segment_ids":[]},{"id":46589133609741,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/46589133609741.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/46589133609741-Label-Printer-Configuration-Settings","author_id":36753184642957,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":47945630334221,"created_at":"2026-06-12T00:15:19Z","updated_at":"2026-08-06T23:50:26Z","name":"Label Printer Configuration Settings","title":"Label Printer Configuration Settings","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T23:50:26Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":[],"label_names":[],"body":"
Label Printers have many configuration options to suit your restaurant's needs. This page reviews the label printer settings available in the Printer Configuration menu in the HUB.
All the images in this guide can be enlarged by clicking/touching on them.
First, log into the HungerRush Restaurant Management HUB, and navigate to the Manage > System tab (Direct link to this section)
Select your store from the dropdown, then select 'Printer Configuration' in the list at the left side of the page
At the top of this settings window, select the 'Label Printers' tab to access the label printer settings
Within this menu, you can view and modify the following settings:
(1) The table at the upper left of the window will show all of your store's system printers, with a checkmark in the 'Is Label' column if that printer is assigned to print labels.
(2) The gear icon beside the printer will allow you to adjust the label printing options for that printer.
Once you select this icon, you will be able to configure the following options:
(3) To add a new Kitchen Print Category, input the desired name in the box in the middle of this window and select the green plus (+) button.
Once a printer is selected, you can also configure each of the following options:
Once you are finished with updating the label printer's settings, select the square 'Save' icon beside that printer's name, and select the 'Save Label Printers' button at the bottom right of the window.
Note: In order for these settings to take effect, you must wait 1-2 minutes after saving your changes in HUB, then restart Station 1. Keep in mind that your other stations will be unable to take orders while this station is down, so avoid making label printer setting changes during peak hours.
","user_segment_ids":[]},{"id":46580858814477,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/46580858814477.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/46580858814477-7Shifts-Knowledge-Base-Support-Resources","author_id":14994810637837,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":0,"vote_count":0,"section_id":25386178915341,"created_at":"2026-06-11T19:03:35Z","updated_at":"2026-06-11T19:03:36Z","name":"7Shifts - Knowledge Base & Support Resources","title":"7Shifts - Knowledge Base & Support Resources","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-11T19:03:36Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":[],"label_names":[],"body":"
For detailed guides, how-to articles, and troubleshooting resources related to 7Shifts, please visit the official 7Shifts Knowledge Base:
The 7Shifts Knowledge Base covers topics including:
Kitchen Ticket Printers have many configuration options to suit your restaurant's needs. This page reviews the kitchen ticket settings available in the Printer Configuration menu in the HUB.
For more information on changing the formatting and/or content of your kitchen receipts, please see this article on the Printer Ticket Configuration settings.
All the images in this guide can be enlarged by clicking/touching on them.
First, log into the HungerRush Restaurant Management HUB, and navigate to the Manage > System tab (Direct link to this section)
Select your store from the dropdown, then select 'Printer Configuration' in the list at the left side of the page
At the top of this settings window, select the 'Kitchen Printers' tab to access the kitchen printer settings
(1) The table at the upper left shows all of your store's printers, with each active kitchen printer and its format listed.
(2) To adjust a kitchen printer, first select the gear icon to the right of the printer. This will highlight that printer and allow you to adjust all of the following options:
(2a) The 'Is Kitchen' box will toggle whether the selected printer is assigned as a Kitchen Printer
(2b) The 'Format' dropdown allows you to select the desired ticket format used by this kitchen printer
(3) Once a printer is selected, the kitchen print categories assigned to that printer will appear in the bottom left table
(4) To add a new Kitchen Print Category, input the desired name in the box in the middle of this window and (4a) select the green plus (+) button
(5) To save your changes to a printer, select the 'Save' icon to the right of that printer in the upper table.
You can also configure each of the following options for the selected printer:
| \n'Print Multi Line Items' Disabled: | \n\n 'Print Multi Line Items' Enabled: \n | \n
Remember: Once you are finished with updating a kitchen printer's settings, select the square 'Save' icon beside that printer's name (5), and select the 'Save Kitchen Printers' button at the bottom right of the window
Note: In order for these settings to take effect, you must wait 1-2 minutes after saving your changes in HUB, then restart Station 1. Keep in mind that your other stations will be unable to take orders while this station is down, so avoid making kitchen printer setting changes during peak hours.
","user_segment_ids":[]},{"id":46550421835149,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/46550421835149.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/46550421835149-HUB-App-How-To-and-Permissions-Guide","author_id":27473184168461,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":0,"vote_count":0,"section_id":19248517474189,"created_at":"2026-06-10T19:59:59Z","updated_at":"2026-07-06T14:39:27Z","name":"HUB App: How-To and Permissions Guide","title":"HUB App: How-To and Permissions Guide","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-06T14:39:14Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":["01KAM5AK3HE4FYTA7WQHJDF1MP"],"label_names":[],"body":"The HungerRush HUB App is a mobile application (iOS and Android) that gives restaurant operators a fast, on-the-go view of their business performance. It provides real-time access to sales, labor, orders, employee activity, and adjustments data — the same data available in Restaurant Management (RM/HUB), optimized for a mobile experience.
\nThe app has three main tabs at the bottom of the screen: Overview, Manage, and Settings.
\nOpen the app and sign in using the same email and password you use for Restaurant Management (HUB). Tap \"Remember Me\" to stay signed in on your device.
\nTroubleshooting: If you can't log in, verify your credentials work on the Restaurant Management web portal first. If they work there but not in the app, contact Support.
\nThe store selector appears at the top-left of the Overview screen.
\nSingle store: Tap the store dropdown and select one store. The dashboard and all drill-in screens will show data for that store only.
Multiple stores: Tap the store dropdown, check the boxes next to each store you want to include, then tap \"Confirm.\" The dashboard will show combined data, and drill-in screens like \"By Store\" will break down performance across your selected stores.
Select All / Deselect All: Use these buttons at the top of the store list to quickly toggle all stores on or off.
Important: The number of stores you have selected affects your navigation flow throughout the entire app. See \"How Store Selection Affects Navigation\" below.
The date selector is at the top-right of the Overview screen.
\nAvailable options:
\nToday — Current day's data
Yesterday — Previous day's data
WTD (Week to Date) — Based on your store's configured week start day
MTD (Month to Date) — From the 1st of the current month through today
Custom Date Range — Tap to open the calendar, select a start and end date, then confirm
Tip: When you select Custom Date Range, tap the calendar icon to open the date picker. You can select a single day or a date range.
\nThis is a key concept that applies to every section of the app: Net Sales, Labor Cost, Orders, Employees, and Adjustments all follow the same pattern.
\nWhen you have 2 or more stores selected:
\nTapping any dashboard tile takes you to a By Store view first. This shows the tile's metric broken out by each store (e.g., Net Sales by store, Order count by store, Employees Worked by store). From the By Store view, you can then navigate to the remaining sub-views for that section.
\nWhen you have 1 store selected:
\nThe By Store view is skipped entirely — there's only one store, so there's nothing to compare. You go directly to the section's sub-views.
\nWhy this matters for Support: If a customer says \"I used to see a store comparison screen but now I don't,\" check how many stores they have selected. Switching from multiple stores to a single store will cause the By Store view to disappear. This is expected behavior, not a bug.
\nThis table maps each screen in the Operator App to its corresponding report in Restaurant Management. If a customer or Support agent needs the full report with additional detail or export options, they can find it in RM under the report name listed below.
\nApp Screen | \nSub-View | \nRM Report Equivalent | \nNotes | \n
|---|---|---|---|
Dashboard (Overview) | \nNet Sales, Labor Cost/%, Orders, Avg $/Order | \nDPR (Daily Performance Report) | \nDashboard tiles are a summary of the DPR | \n
Dashboard | \nEmployees Clocked In / Employees Worked | \nPayroll Details / Punch In Time | \nTile changes based on whether the current day is included in the date range (see Employees section below) | \n
Dashboard | \nAdjustments Total | \nAdjustments Summary | \nTotal count of adjustments, coupons, and voids | \n
Net Sales | \nBy Store | \nDPR — Multi Store | \nOnly appears when 2+ stores are selected | \n
Net Sales | \nBy Hour | \nSales by Hour | \nHourly breakdown of sales and labor performance | \n
Net Sales | \nBy Order Type | \nSales by Order Type | \nBreakdown by pickup, delivery, online, etc. | \n
Net Sales | \nBy Category | \nSales by Category | \nSales grouped by report category (e.g., Pizza, Drinks) | \n
Labor Cost | \nBy Store | \nDPR — Multi Store | \nOnly appears when 2+ stores are selected | \n
Labor Cost | \nBy Hour | \nHourly Labor by Labor Type | \nHourly breakdown of labor costs | \n
Labor Cost | \nBy Labor Type | \nPayroll by Labor Type | \nCost and hours grouped by job type (e.g., Insider, Driver) | \n
Labor Cost | \nBy Employee | \nPayroll Summary | \nEmployee-level hours, pay rate, and gross pay | \n
Orders | \nBy Store | \nSales by Order Type | \nOnly appears when 2+ stores are selected; shows order count by store | \n
Orders | \nOrder List + Detail | \nOrder Details | \nSearchable list of orders with drill-down into each order | \n
Employees | \nBy Store | \nPayroll Details / Punch In Time | \nOnly appears when 2+ stores are selected; shows Clocked In and/or Worked by store | \n
Employees | \nClock-In/Out and Worked | \nPayroll Details / Punch In Time | \nView changes based on date selection (see Employees section below) | \n
Adjustments | \nBy Store | \nAdjustments Summary | \nOnly appears when 2+ stores are selected; shows adjustment count by store | \n
Adjustments | \nSummary View | \nAdjustments Summary | \nAggregate totals by type (Adjustments, Coupons, Voids) | \n
Adjustments | \nDetail View | \nAdjustments Details | \nLine-by-line detail for each adjustment | \n
Manage | \nDoorDash / UberEats | \nRM — Delivery & Pickup (Quick Actions) | \nToggle 3rd party delivery channels on/off | \n
The dashboard is the first screen you see after logging in. It provides a snapshot of your business for the selected store(s) and date range.
\nNet Sales
\nShows your total net sales with a WoW (Week over Week) comparison percentage and an hourly bar chart comparing the current period to the same day last week.
\nWhat is Net Sales? Net Sales = Gross Sales minus Tax. It represents total revenue after discounts, adjustments, and tax are removed.
Corresponding Report: DPR — Daily Sales and Revenue section
Labor Cost
\nShows total labor cost in dollars, labor percentage, WoW comparison, and an hourly bar chart.
\nWhat is Labor %? Labor cost divided by Net Sales. It tells you what percentage of your sales is going to labor.
Corresponding Report: DPR — Labor Totals section
Orders
\nShows the total number of orders for the selected period. Tap to view the orders section.
\nCorresponding Report: Order Details
Avg $/Order
\nThe average dollar amount per order.
\nCorresponding Report: DPR — Daily Stats section
Employees (Date-Dependent Tile)
\nThis tile changes what it displays based on whether the selected date range includes the current active day.
\nDate range includes today (e.g., Today, WTD, MTD, or a custom range that includes the current day): The tile shows \"X Employees Clocked In\" — reflecting who is currently on an active shift.
Date range does NOT include today (e.g., Yesterday, or a custom range ending before today): The tile shows \"X Employees Worked\" — reflecting the total number of employees who completed shifts during that period.
Corresponding Report: Payroll Details (Worked count) / Punch In Time (Clock-in/out activity)
Adjustments
\nShows the total count of adjustments, coupons, and voids. Tap to view the adjustments section.
\nCorresponding Report: Adjustments Summary
Accessed by tapping the Net Sales tile on the dashboard.
\nNavigation flow:
\n2+ stores selected: Dashboard → By Store (Net Sales by store) → By Hour / By Order Type / By Category
1 store selected: Dashboard → By Hour / By Order Type / By Category
The first screen you see when 2+ stores are selected. Shows a bar chart and table comparing Net Sales across your stores, sorted from highest to lowest.
\nCorresponding Report: DPR — Multi Store
Breaks down sales performance by each hour of the day. Shows an hourly bar chart comparing the current period to the same day last week, plus a detailed data table below.
\nMetric | \nDefinition | \n
|---|---|
Hour | \nThe hour of the day during which sales and labor activity occurred | \n
Order Count | \nTotal number of orders placed during that hour | \n
Order % | \nPercentage of the day's total orders that occurred during that hour | \n
Net Sales | \nTotal sales after discounts, adjustments, and tax for that hour | \n
Net % | \nPercentage of the day's net sales for that hour | \n
Adjustments and Coupons | \nTotal discounts and coupon redemptions applied during that hour | \n
Tax | \nSales tax collected during that hour | \n
Gross Sales | \nNet sales plus tax before adjustments | \n
$/Chk | \nAverage dollar amount per check (order) for that hour | \n
Labor Hrs | \nTotal labor hours used during that hour | \n
Labor $ | \nTotal labor cost in dollars for that hour | \n
$/Hr | \nNet sales per labor hour — measures hourly labor productivity | \n
Corresponding Report: Sales by Hour
Shows sales broken down by how orders were placed (e.g., Walk In, Delivery, Web Pick Up).
\nMetric | \nDefinition | \n
|---|---|
Order Type | \nThe method the order was placed (e.g., Walk In, Delivery, Web Pick Up) | \n
Net Sales | \nCombined taxable and non-taxable sales, excluding tax | \n
Tax | \nTotal sales tax applied to the order type | \n
Gross Sales | \nNet sales plus tax before adjustments | \n
Adjustments and Coupons | \nDiscounts, coupons, or adjustments applied | \n
Total Sales | \nGross sales after accounting for adjustments and coupons | \n
Order Count | \nNumber of transactions processed for the order type | \n
Net Sales % | \nPercentage of total net sales contributed by the order type | \n
Guest Cnt | \nTotal number of guests served for that order type | \n
PPA | \nPer Person Average — net sales divided by guest count | \n
Corresponding Report: Sales by Order Type
Shows sales grouped by report category (e.g., Pizza, Wings, Drinks, Sides).
\nCorresponding Report: Sales by Category
Accessed by tapping the Labor Cost tile on the dashboard.
\nNavigation flow:
\n2+ stores selected: Dashboard → By Store (Labor Cost by store) → By Hour / By Labor Type / By Employee
1 store selected: Dashboard → By Hour / By Labor Type / By Employee
The first screen you see when 2+ stores are selected. Shows labor cost comparison across your stores.
\nCorresponding Report: DPR — Multi Store (Labor section)
Breaks down labor cost by each hour of the day, similar to Sales by Hour but focused on labor metrics.
\n\nCorresponding Report: Hourly Labor by Labor Type
Groups labor cost and hours by job type (e.g., Insider, Driver, Manager).
\nCorresponding Report: Payroll by Labor Type
Shows individual employee hours, pay rate, and gross pay.
\nMetric | \nDefinition | \n
|---|---|
Emp Num | \nThe employee's ID number in the system | \n
Labor Type | \nThe role or job code worked (e.g., Insider, Driver) | \n
Reg Hours | \nTotal regular hours worked | \n
OT Hours | \nOvertime hours worked, if applicable | \n
Reg Rate | \nHourly pay rate for regular hours | \n
OT Rate | \nHourly pay rate for overtime hours | \n
Gross Pay | \nTotal wages earned before tips, comps, or deductions | \n
Reported Tips | \nCash and credit card tips received | \n
Comp | \nDriver compensation adjustments | \n
Miles | \nMiles tracked for delivery drivers | \n
Corresponding Report: Payroll Summary
Accessed by tapping the Orders tile on the dashboard.
\nNavigation flow:
\n2+ stores selected: Dashboard → By Store (Order count by store) → Order List → Order Detail
1 store selected: Dashboard → Order List → Order Detail
The first screen you see when 2+ stores are selected. Shows the order count broken out by each store.
\nCorresponding Report: DPR — Multi Store
Shows a searchable list of all orders for the selected store(s) and date range. Each order row shows the date, order number, order type, and amount.
\nAccessed by tapping the Employees tile on the dashboard.
\nNavigation flow:
\n2+ stores selected: Dashboard → By Store (Employees Clocked In and/or Worked by store) → Employee list
1 store selected: Dashboard → Employee list
This section's behavior also changes based on the selected date range — specifically, whether the current active day is included.
\nThe first screen you see when 2+ stores are selected. Shows employee counts broken out by each store. The metrics shown depend on the date range:
\nDate range includes today: Each store shows both Employees Clocked In (currently on active shifts) and Employees Worked (completed shifts)
Date range does NOT include today: Each store shows Employees Worked only
This screen shows a detailed view of all employees and their shift activity for the selected store and date.
\nAt the top of the screen is a weekly calendar strip showing the days of the current week. The selected day is highlighted, and you can tap any day to view that day's employee activity. A \"Back To Today\" link in the top-right corner returns you to the current day quickly.
\nBelow the calendar is a search bar and filter chips that let you filter the employee list by status:
\nAll — Shows every employee for the selected day
Clocked In — Employees currently on an active shift
On Break — Employees currently on a break
Clocked Out — Employees whose shifts have ended
Each filter chip shows a count (e.g., \"Clocked In (2)\") so you can see at a glance how many employees are in each status.
\n\nEach employee is displayed as a card showing:
\nMetric | \nDefinition | \n
|---|---|
Employee Name | \nThe employee's full name | \n
Labor Type | \nThe role they are working (e.g., Server, Driver) | \n
Status | \nCurrent status badge — Clocked In (teal), On Break (orange), or Clocked Out (coral) | \n
Hours | \nTotal hours worked so far during this shift (e.g., 4h12m) | \n
Shift Time | \nFor Clocked In employees: \"Clocked in at [time]\". For On Break and Clocked Out employees: the full shift time range (e.g., 4:30 - 6:30 pm) | \n
Break Time | \nTotal time spent on breaks (e.g., 15m on breaks) | \n
Date-dependent behavior:
\nWhen viewing the current day (or a range that includes today): The filter chips will show counts for Clocked In, On Break, and Clocked Out. The list reflects real-time shift status.
When viewing a past date: All employees will show as Clocked Out since their shifts have already ended. The Clocked In and On Break filters will show zero or not appear.
Corresponding Report: Punch In Time (clock-in/out activity), Payroll Details (hours and earnings)
Accessed by tapping the Adjustments tile on the dashboard.
\nNavigation flow:
\n2+ stores selected: Dashboard → By Store (Adjustment count by store) → Adjustment Summary → Adjustment Detail
1 store selected: Dashboard → Adjustment Summary → Adjustment Detail
The first screen you see when 2+ stores are selected. Shows the total adjustment count broken out by each store.
\n\nCorresponding Report: Adjustments Summary
Shows aggregate totals grouped by adjustment type (Adjustments, Coupons, Voids) with quantity and total amount for each type.
\nMetric | \nDefinition | \n
|---|---|
Type | \nAdjustment Type or Coupon Name | \n
Qty | \nNumber of occurrences | \n
Amt | \nTotal dollar amount | \n
Corresponding Report: Adjustments Summary
Tap into any adjustment type to see line-by-line details.
\n\nMetric | \nDefinition | \n
|---|---|
Type | \nAdjustment Type or Coupon Name | \n
Date | \nOrder Date | \n
Ord Time | \nTime the order was placed | \n
Adj Time | \nTime the adjustment was applied | \n
Ord # | \nOrder Number | \n
Ord Type | \nOrder Type | \n
Qty | \nQuantity of items adjusted | \n
Item | \nItem associated to the adjustment/coupon | \n
Cust Name | \nCustomer name associated with the adjustment | \n
Cust Ph | \nCustomer's phone number (if available) | \n
Reason | \nReason entered for the adjustment/coupon | \n
Amt | \nDollar amount of the adjustment/coupon | \n
Emp/Apv Emp | \nEmployee who applied the adjustment and the approver (if required) | \n
Corresponding Report: Adjustments Details
The Manage tab contains quick actions for managing your stores' Delivery & Pickup channels, including HungerRush’s Online Ordering and 3rd party platforms, including DoorDash and Uber Eats.
\nIf your store uses HungerRush’s Online Ordering, the Manage tab shows the current status of both Online Delivery and Online Pickup ordering for your selected stores.
\n\nOnline Delivery’s counts are displayed to the right of the scooter image.
\n\nOnline Pickups’ counts are displayed to the right of the takeout box image.
\nOnline Ordering – Store by Store Status
\nClicking into the Delivery & Pickup tile will show you for all your stores the status of Online Ordering (and any 3rd party platforms).
\n\nGreen tiles indicate that the ordering channel/platform is active, grey tiles indicate it is off.
\n\nFor stores that do not have a channel/platform integrated into their POS, that tile will not populate in the store’s list.
\n\nClicking on a store allows you to turn these channel/platforms on and off.
\n\nOnline Ordering – Turning it On/Off
\nAfter clicking into 1 store, you will see a toggle for each channel/platform integrated with your POS.
\n\nClicking on the slider will change the stats for the channel/platform immediately and the color for the tile will change.
\n\nTo turn off or on all the displayed channels/platforms at the same time, click on the “Turn On All” or “Turn Off All” button and confirm the change.
\n\n
Once a platform/channel status has changed, it will immediately reflect on your ordering website/app, and it will remain On or Off until the status is changed (ie no “snooze for 1 day” ability to keep channel off for the remainder of the day)
\n\nIf your store is integrated with DoorDash and/or UberEats, the Manage tab shows the current status of each channel for your selected store(s).
\nToggle on/off: Tap the toggle next to a delivery channel to enable or disable it for that store.
Multi-store view: When multiple stores are selected, you will see each store listed with its DoorDash and UberEats status. You can toggle channels for individual stores or select channels to turn off for all stores at once.
If not integrated: If your store is not connected to DoorDash or UberEats, the corresponding channel will not appear.
The Settings tab allows you to log out of the app and sets your preference for Dark Mode, Light Mode, or the same as your phone’s settings.
\nTwo RM/HUB permissions control what operators can see and do in the HUB Mobile App: Edit Delivery & Pickup and Show Labor. Both are set in RM/HUB on a Role or an individual User — the steps are identical.
\nLog in at hub.hungerrush.com.
Open Roles or Users in the left menu.
Click the cog wheel for the role or user.
Open the Security (A) tab, then Mobile (B).
Set Edit Delivery & Pickup / Show Labor (C), then click Update.
This permission controls whether a user can turn delivery and pickup channels on or off for Online Ordering, DoorDash, and Uber Eats. When the permission is off, channels are visible but read-only. Additionally, Company and Store Admins are defaulted with this permission “ON”, but can be disabled or enabled for any User or Role.
\n\nEach channel (DoorDash, Uber Eats, HR Online Delivery & Pick-up) has a toggle, plus a Turn Off All button. Changes save back to the store.
Active channels show as read-only icons. Tapping a channel shows its status (e.g. “HR Pick-up is on”) but can’t change it — no toggles, no Turn Off All.
Controls whether labor cost figures appear in the app. When off, the Labor Cost card is hidden from the Overview — for operators who should see sales but not labor.
\nThe Labor Cost card appears on the Overview — labor dollars, percentage, and trend — alongside Net Sales.
The Labor Cost card is removed. The Overview runs from Net Sales straight to Orders, Avg $/Order, Employees, and Adjustments.
User Guides listed here are for Restaurant Management functionality.
\n","user_segment_ids":[]},{"id":45148434179725,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/45148434179725.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/45148434179725-Rush-Hour-Updates-March-2026","author_id":37891299834381,"comments_disabled":false,"draft":false,"promoted":true,"position":0,"vote_sum":0,"vote_count":0,"section_id":44088608241037,"created_at":"2026-04-16T15:47:14Z","updated_at":"2026-04-16T15:48:20Z","name":"Rush Hour Updates – March 2026","title":"Rush Hour Updates – March 2026","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-16T15:48:20Z","user_segment_id":null,"permission_group_id":2647291,"content_tag_ids":[],"label_names":["POS"],"body":"
March was a big month for the customer-facing display and payment accuracy. Tip and signature capture now happens right on the CFD screen, credit card batch settlement resolutions, and several long-standing payment and printing issues were resolved.
Tip and signature on the customer display
Once the order is ready for payment, customers select their tip and sign directly on the CFD. They choose from your configured tip percentages or enter a custom amount, sign with their finger, and pick how they'd like their receipt — all without touching the card reader or the cashier's screen. Payment still happens on the card reader as usual, but the tip and signature experience is now where it belongs: on the customer's side of the counter.
Surcharge accuracy on split and taxable payments
Credit card surcharges are now calculated based on the actual payment amount rather than the full order total — so when a customer pays with multiple methods or a taxable surcharge applies, the surcharge amount is always correct.
DoorDash Drive orders now include item size
Item size information is now passed along with DoorDash Drive orders, reducing errors when size matters for prep or packaging.
Questions or feedback? Contact HungerRush Support.
","user_segment_ids":[]},{"id":45123654529165,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/45123654529165.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/45123654529165-Menu-Manager-Updates","author_id":34510627030541,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":19248542806541,"created_at":"2026-04-15T18:40:54Z","updated_at":"2026-04-20T19:00:05Z","name":"Menu Manager Updates","title":"Menu Manager Updates","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-20T19:00:05Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":[],"label_names":[],"body":"Menu Manager: AI-generated Descriptions
Preview: Edit the POS Button Color, Image and Position
","user_segment_ids":[]},{"id":44329428096653,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/44329428096653.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/44329428096653-Fundraisers-vs-donations-which-one-is-right-for-your-restaurant","author_id":37891299834381,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":31856787144589,"created_at":"2026-03-16T17:01:14Z","updated_at":"2026-07-28T16:01:33Z","name":"Fundraisers vs. donations: which one is right for your restaurant?","title":"Fundraisers vs. donations: which one is right for your restaurant?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-09T16:01:47Z","user_segment_id":null,"permission_group_id":2647291,"content_tag_ids":["01HXCVC32851KGK9JYXTGBCNSG"],"label_names":["POS","Donation","Fundraiser"],"body":"
HungerRush supports two ways for your restaurant to contribute to a charitable cause: fundraisers and donations. Both are easy to set up, but they work differently — and knowing which to use will save you time and keep your reporting accurate.
This is intentional system behavior. When a customer donates at checkout, that amount is recorded as a line item on the order and counted in your Total Sales — the system does not remove it automatically. You must manually deduct donation amounts to calculate your true Net Sales. The steps to do this are covered in the Donations section below. Skipping the Report Category and Report Group setup means you won't be able to isolate these amounts after the fact.
Fundraiser — Best for planned campaigns
Pledge a percentage of sales over a set period to a specific organization, like a local school or sports team. Staff add a fundraiser item to qualifying orders, and you track totals with the Fundraiser Sales Report.
Donation — Best for ongoing giving
Let customers contribute to a charity at checkout on the customer-facing display (CFD). Customers can round up their total to the nearest dollar or enter a custom donation amount — no staff action needed.
| \n | Fundraiser | \nDonation | \n
|---|---|---|
| How it works | \nA staff member adds a fundraiser menu item to each qualifying order during the campaign window. | \nAt checkout on the CFD, customers are prompted to donate. They can round up their total or enter a custom amount. The donation flows through as a line item. | \n
| Who initiates it | \nYour cashier, for every qualifying order | \nThe customer, at their own discretion | \n
| Where it works | \nIn-store POS | \nCustomer-facing display (CFD) | \n
| Giving structure | \nYou calculate and fulfill the pledge separately after the campaign ends | \nCustomer gives the round-up amount or a custom dollar value — no calculation needed | \n
| Reporting | \nFundraiser Sales Report (Reports → Sales → Other → Fundraiser) | \nStandard sales reports — you must set up a dedicated Report Category and Report Group to isolate donations, then manually deduct them from Net Sales | \n
| Surcharges | \nFundraiser items are not excluded from surcharges. Because fundraiser items are typically priced at $0.00, surcharges do not apply in practice. | \nDonation amounts are excluded from surcharge calculations. | \n
| Setup | \nMenu editor | \nMenu editor | \n
For both features, amounts are included in your total sales by default. To get to true Net Sales, you need to:
This step is your responsibility — the system will not do it automatically.
Choose Fundraiser if you...
Choose Donation if you...
Before enabling donations, complete these steps to ensure you can track and deduct them from Net Sales.
In HUB:
Donations (spelling matters — this name is used by the system for surcharge exclusion)In V3 Local:
Donations (spelling matters — this name is used by the system for surcharge exclusion)In HUB:
Donations as the Report Group Name and select the 'Donations' category you created in Step 1In V3 Local:
Donations as the Report Group Name and Select OKIn HUB:
Donations Report Group from Step 2In V3 Local:
Donations Report Group from Step 2Donations Report Group to get the total donation amount for that periodQuestions about setting up fundraisers or donations? Contact HungerRush Support — we're happy to help.
","user_segment_ids":[]},{"id":44089049048717,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/44089049048717.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/44089049048717-Rush-Hour-Updates-Feb-2026","author_id":37891299834381,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":44088608241037,"created_at":"2026-03-07T00:12:10Z","updated_at":"2026-03-07T00:17:30Z","name":"Rush Hour Updates - Feb 2026","title":"Rush Hour Updates - Feb 2026","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-07T00:14:24Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":["01HXCVC32851KGK9JYXTGBCNSG"],"label_names":["Release Notes","POS","2026"],"body":"February's release is focused on payment accuracy and reliability — correcting how surcharges are calculated, preventing refund failures on batched transactions, and resolving several tip and printing issues that were causing friction during service.
Surcharge Now Calculated on Payment Amount
Credit card surcharge is now calculated based on the actual payment amount rather than the full outstanding order balance. This ensures customers are charged the correct surcharge when splitting payments or applying credits.
Batched Payment Validation for Previous-Day Refunds
Refunds on batched credit card transactions from previous days now go through proper validation before submission, preventing refund failures that were previously reaching the processor with missing information.
Questions or feedback? Contact HungerRush Support.
","user_segment_ids":[]},{"id":44088712489485,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/44088712489485.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/44088712489485-Rush-Hour-Updates-Jan-2026","author_id":37891299834381,"comments_disabled":false,"draft":false,"promoted":true,"position":0,"vote_sum":0,"vote_count":0,"section_id":44088608241037,"created_at":"2026-03-06T23:53:37Z","updated_at":"2026-03-07T00:09:37Z","name":"Rush Hour Updates - Jan 2026","title":"Rush Hour Updates - Jan 2026","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-07T00:09:37Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":["01HXCVC32851KGK9JYXTGBCNSG"],"label_names":["Release Notes","POS","2026"],"body":"January brought several improvements across payments, ordering reliability, and kitchen display stability. Most updates this month are fixes to things that were causing friction in day-to-day operations — receipts stopping, tips not reaching drivers, orders getting stuck.
Debit Authorization Support
Your POS now supports debit authorization as a distinct payment type, giving you and your customers more flexibility at checkout — including correct tip capture on pre-authorized transactions.
Fundraiser Items Excluded from Surcharges
When customers contribute to a fundraiser or donation at the customer-facing display, those amounts are no longer included in surcharge calculations — so customers are not charged a fee on their charitable contribution.
Longer Delivery Addresses Supported
Street address fields now support up to 100 characters, so longer delivery addresses save and display correctly without being cut off.
Cleaner Loyalty Data for Online and Third-Party Orders
Incoming online and third-party orders that use shared or generic email addresses are now handled correctly — they will no longer be incorrectly linked to an existing loyalty customer in your system.
Questions or feedback? Contact HungerRush Support.
","user_segment_ids":[]},{"id":43687027615885,"url":"https://hungerrush.zendesk.com/api/v2/help_center/en-us/articles/43687027615885.json","html_url":"https://support.hungerrush.com/hc/en-us/articles/43687027615885-HRC-How-to-add-new-users","author_id":18946856735501,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":19248542806541,"created_at":"2026-02-20T18:22:11Z","updated_at":"2026-02-20T18:22:11Z","name":"HRC- How to add new users:","title":"HRC- How to add new users:","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-20T18:22:11Z","user_segment_id":null,"permission_group_id":1737092,"content_tag_ids":[],"label_names":[],"body":"@Adminstration----MANAGE CONTACTS--- “+ Add Contacts”
Complete required fields (*)… SUBMIT
Go to CLOSED BILLS (or Open Bills if the invoice has not been paid), select invoice or Credit memo (CR), go to INVOICES, select the down arrow… ‘VIEW INVOICES”
On the menu select---OPEN BILLS--- select the invoice(s) you would like to pay--- at PAY SELECTED BILLS- select your payment option.
Verify the information is correct—select PROCEED TO PAY:
Select – PAY NOW--- select PAYER—Choose a bank account-- PROCEED TO PAY
At the ‘ADMINISTRATION’ tab, select ‘PREFERENCES’ from the blue box selection on the right side.
Correspondence types will be shown (Invoice and/or ARStatement); You can change your selection from here:
Click on the line item under the ENABLE/DISABLE column--- a drop down selection will appear--- make selection--- Save
How to print a statement via HRC:
At “Workboard’ select the “Download Statement” quick link…
Add customer(s) number--- select--- SUBMIT
Turn Service Stumbles into Guaranteed Repeat Visits
Customer Credits are the modern, digital evolution of the traditional restaurant \"comp.\" While a standard discount only helps a guest in the moment, Customer Credits allow you to add a dollar value directly to a customer profile for their next visit. It is the ultimate \"return trip hook\"—turning a service recovery or a VIP gesture into a guaranteed second chance to impress.
In this article:
Whether you are resolving an issue after a guest has already left the building or proactively delighting a regular with a special treat, you can effortlessly issue funds directly within your POS. With Customer Credits, you can encourage your guests to return and spend their balance on their next favorite meal, ensuring their last experience isn't their final one.
\nThe Post-Experience Solution: Ideal for when a guest has already paid or departed. Instead of a messy refund, issue a credit to invite them back for a better experience on you.
Proactive Delight: Perfect for VIP treatment. You can surprise a guest with a credit at any time, even without an active order in front of you.
Secure and Trackable: Say goodbye to handwritten vouchers or \"free meal\" business cards. Credits are digitally tied to the guest's profile, meaning they can’t be lost or forged, and you get full visibility into your redemption rates.
\n\n
Open the Customer Profile and locate Customer Credit under the Customer History section.
Select +/- Credit button to open the Customer Credits page.
Choose a Credit Reason (required).
Enter the Credit Amount and select Apply.
A confirmation pop-up will appear - select Yes to finalize.
The approved credit will then be displayed in the customer profile.
\nUpon exiting the profile, the credit balance will remain visible on the order screen.
\nSelect an item on the order and select the Collect button.
If a Customer Credit exists, a pop-up will appear asking if you want to apply available credits.
Selecting Yes automatically applies the credit toward the order total.
\n\n
What happens if the Customer Credit exceeds the total order amount?
\nThe order will be fully paid, and the remaining balance stays on the customer’s profile.
\n
What happens if the Customer Credit is less than the total order amount?
\nThe credit will partially pay the order, and the remaining balance must be paid using another payment method.
Can Customer Credits be applied to online orders?
\nNo. Customer credits are managed directly through the POS and are not applicable to customer profiles online.
Can I add a Customer Credit to any customer profile?
Yes, as long as you have a phone number attached to the Customer Profile.
Turn Service Stumbles into Guaranteed Repeat Visits
Customer Credits are the modern, digital evolution of the traditional restaurant \"comp.\" While a standard discount only helps a guest in the moment, Customer Credits allow you to add a dollar value directly to a customer profile for their next visit. It is the ultimate \"return trip hook\"—turning a service recovery or a VIP gesture into a guaranteed second chance to impress.
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Whether you are resolving an issue after a guest has already left the building or proactively delighting a regular with a special treat, you can effortlessly issue funds directly within your POS. With Customer Credits, you can encourage your guests to return and spend their balance on their next favorite meal, ensuring their last experience isn't their final one.
\nThe Post-Experience Solution: Ideal for when a guest has already paid or departed. Instead of a messy refund, issue a credit to invite them back for a better experience on you.
Proactive Delight: Perfect for VIP treatment. You can surprise a guest with a credit at any time, even without an active order in front of you.
Secure and Trackable: Say goodbye to handwritten vouchers or \"free meal\" business cards. Credits are digitally tied to the guest's profile, meaning they can’t be lost or forged, and you get full visibility into your redemption rates.
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Open the Customer Profile and locate Customer Credit under the Customer History section.
Select +/- Credit button to open the Customer Credits page.
Choose a Credit Reason (required).
Enter the Credit Amount and select Apply.
A confirmation pop-up will appear - select Yes to finalize.
The approved credit will then be displayed in the customer profile.
\nUpon exiting the profile, the credit balance will remain visible on the order screen.
\nSelect an item on the order and select the Collect button.
If a Customer Credit exists, a pop-up will appear asking if you want to apply available credits.
Selecting Yes automatically applies the credit toward the order total.
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What happens if the Customer Credit exceeds the total order amount?
\nThe order will be fully paid, and the remaining balance stays on the customer’s profile.
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What happens if the Customer Credit is less than the total order amount?
\nThe credit will partially pay the order, and the remaining balance must be paid using another payment method.
Can Customer Credits be applied to online orders?
\nNo. Customer credits are managed directly through the POS and are not applicable to customer profiles online.
Can I add a Customer Credit to any customer profile?
Yes, as long as you have a phone number attached to the Customer Profile.
You must be, at least, Company Admin.
You must accept the Terms and Conditions in the Admin Portal before enabling Apple Pay.
Log in to your HungerRush Admin Portal.
Go to System → General/Payment tab.
Scroll down to the Credit Cards/LevelUp section.
Locate the Apple Pay on Website option.
Check the box to Enable Apple Pay on Website.
Review and accept the Terms and Conditions when prompted.
Click Save.
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You’ll see two Apple Pay options:
\nApple Pay (Web Only)
Apple Pay (Web and App)
Only one of these can be enabled at a time. Choose the one that fits your needs.
\nThere is no additional fee to enable Apple Pay. Standard card processing fees still apply per transaction.
If you receive an error when saving the configuration:
Contact HungerRush Support or your EComm representative.
Mention that you are trying to enable “Apple Pay on Website” and are encountering a configuration error.
Fast, Secure, and Contactless Guest Payments
HungerRush’s Scan to Pay* gives you a faster, more secure way to accept payments whether guests are dining in or paying at delivery. Guests simply scan a QR code on their receipt or from the Driver Track app to pay instantly from their phone—no card handoffs, terminals, or credit card details shared over the phone. It’s a simple, contactless experience that reduces fraud risk, saves staff time, and keeps every transaction moving smoothly.
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*Requires HungerRush Online Ordering
The guest scans the QR code on their POS receipt or directly in the DriverTrack app. | \n\n The guest can select from a pre-set list of tip percentages or add a custom amount. \nThen choose the payment type, either credit/debit card or Apple Pay. \n | \n\n The guest then enters their credit/debit card information. Once the information is complete, they tap \"Pay Now.\" \n | \n
The guest receives a payment confirmation screen. | \nOptional: Guest receives a digital receipt via email. | \n
Use the steps below to configure Scan to Pay in Restaurant Management so a QR code appears on each guest check.
From the In-Store configuration page, select the restaurant you would like to enable from the store list.
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From the System drop down, select Printer Ticket Configuration.
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Select the customer receipt Printer Ticket Configuration from the drop down, check Display QR Code for Payment, and select Save.
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Confirm that each station printer is configured correct. From the System menu select Printer Configuration.
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From the Printer Configuration window, select Customer Printers from the menu.
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Select the correct computer from the Computer drop down, and confirm that the desired printers are set to the QR code enabled printer configuration under Format.
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To update a printer select the setup button. From the Format column drop down select the correct Printer Configuration and select the save button.
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Use the steps below in Restaurant Management to set up Scan to Pay so a QR code is displayed in the Driver Track app for delivery orders.
From the In-Store configuration page, select the restaurant you would like to enable from the store list.
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From the System drop down, select Delivery Options.
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From the Edit Delivery Option window, select Driver Track from the menu.
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Under RM Driver Track Configuration, check Enable QR Code for Payment, and select Update button to save your changes.
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A Status widow will appear confirming your change. Select OK.
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Use the steps below in your HungerRush Online Ordering Admin Portal to configure pre-set gratuity options that appear during Scan to Pay checkout.
From the Admin Portal, navigate to System.
Go to Payment Settings.
Under Scan to Pay Tip Amount (formerly Dine-In Tip Amount), enter the desired tip percentages or amounts.
‼️ Please Note: If you select “Override Store”, the system-level settings will apply to all stores — regardless of any store-level configurations.
💡 Recommendation: For consistency across locations, always use System Settings. Store-level settings should only be modified for testing or unique exceptions.
Do I have to use Scan to Pay?
No. Scan to Pay is turned off by default, and you can choose whether or not to enable it at your restaurant.
Do I have to use Scan to Pay for Dine-in and Delivery?
No. You can choose to offer QR codes on printed receipts, in the Driver Track app, or both — whatever fits your operation best.
Is Scan to Pay a good fit for my restaurant?
Yes—if you want to speed up payments, reduce manual handling, and give guests a fast, contactless way to pay.
Do I need special hardware?
No. Scan to Pay works with your existing printers and the Driver Track app. Guests simply use their own smartphones to scan and pay.
Will my staff need additional training?
Very little. Staff hand out receipts or show Driver Track as usual — guests complete payment on their own device.
How does Scan to Pay work with Driver Track?
When your driver delivers the order, they display a QR code in the Driver Track app. The guest scans the code to complete payment instantly and securely from their phone—no cash handling or manual card entry required.
What if my driver or guest doesn’t have internet or cell service?
Both the driver and guest need an active internet or cellular connection to complete payment. If service isn’t available, the driver can accept cash instead.
What payment types are supported?
Scan to Pay accepts all major credit and debit cards, and Apple Pay. Payments are routed through your existing online ordering payment processor.
Will the payment total update when a guest adds a tip?
Yes. The total automatically updates to include the selected gratuity before the guest confirms payment.
Can a guest accidentally pay more than once?
No. Once a guest completes payment, the check is automatically closed in your POS. After that, no additional payments can be made, and the Scan to Pay screen becomes inaccessible.
Are Scan to Pay transactions secure?
Yes. Payments are processed through your online ordering payment processor using the same secure infrastructure as other HungerRush payments.
How will Scan to Pay transactions appear in my POS reports?
Payments processed through Scan to Pay appear as credit card transactions in your POS reports and payment records.
Are Scan to Pay transactions considered card-present or card-not-present?
They’re processed as card-not-present transactions because the payment happens on the guest’s device rather than at a physical terminal.
Will Scan to Pay transactions have higher processing fees?
Possibly. Card-not-present transactions typically carry slightly higher processing fees than traditional in-person payments. Many restaurants find the time savings and improved guest experience make it worth it.
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