Releases by Category

New Features

User Flow / Configurations

Recommended Settings for All Brands:

It is considered a best practice for a brand to streamline its enrollment and checkout processes.

Brands are advised to incorporate Terms of Use for both creating an account and placing an order, particularly if the brand utilizes customer information for marketing and other analytical purposes. The industry is divided on whether customers should be explicitly required to opt-in or if terms should be preselected, with split opinions.

7.29.24: The privacy and terms of use will no longer be the same content used for both (1) user registration and (2) checkout experience. This has been broken out in admin portal for use. If no content is provided for the terms, there will be no required checkbox of accepting terms at checkout. Preselected configuration will work for both guest and registered users. *Please note: that some brands have hardcoded values that may not show in admin portal at this time.

11.21.24: In an effort to focus on improving user flow and conversion rates, we've removed an unnecessary step on the store search process for Carryout order types. A customer will no longer have to click to expand the carryout order type store search. *If the website only has 1 store in DB, this click through step is still required to avoid situations where ordering bypasses delivery selection.

Designer

Designer is a site building tool that gives you or your web designer the ability to design and re-create your HungerRush online ordering website with minimal help or need for assistance. There is a beginner mode and advanced mode, most operators select the beginner course. *Through each step, a help wizard is available to guide you through the process.

Bug Fixes

Checkout Process

10.15.24: Registered users logged into two web browser sessions simultaneously could experience incorrect order details (e.g., items, tax rates, and store location). This issue most commonly occurred when switching between browser tabs (sessions) before visiting the checkout. Customers were unknowingly presented with inaccurate information, potentially leading to the wrong store processing the order and incorrect items or pricing.

Resolution: To enhance user experience, a new alert popup will now appear for users with multiple sessions that include a mismatched order cache. This popup can occur when moving from Cart to Checkout or when submitting an order at Checkout. Once the popup appears, the user is required to empty their shopping cart and refresh the session. If the user dismisses the popup, it will persist until the session conflict is resolved. The team is also investigating improvements to the cart transfer process for future updates.

Note: The mobile app does not allow duplicate sessions and is not affected by this issue.

9.23.24: Previously, if a customer attempted to pay for an order with a gift card and the card balance was insufficient to fully cover the transaction total, the gift card balance would be locked in a pre-authorization state for the remainder of the business day. This resulted in the customer being unable to use the gift card again that day. With this fix, customers will now receive an alert informing them of the card's balance and will be prompted to either select a new payment method or initiate a split payment. Additionally, the gift card balance will no longer be locked in a pre-authorized state.

These fixes are for website only and mobile app will require future development.

9.5.24: Fixed multiple issues where surcharges were incorrectly applied to the wrong stores and order types. This occurred when the surcharge for a specific store and order type replaced all other surcharges in the business tables responsible for eCommerce surcharges.

Order Tracker

12.4.24: The Order Tracker has been updated to handle scenarios where the Order Type is Pickup, and the store does not have a Quality Check or “Review” stage configured in RM, but still wishes to display this stage in Online Ordering.

With this fix, the Order Tracker in Online Ordering now honors all Admin Portal-configured Buffer Minutes for the Quality Check stage. Buffer Minutes for all stages are respected before marking an order as complete.

An example of this scenario is a store where the KDS bumps an order off the Make stage after placing a pizza in the oven, even though the pizza is still cooking. The combination of Make Buffer Minutes and Quality Check Buffer Minutes, configured in the Online Ordering Admin Portal, acts as a safeguard to accurately estimate when a food order will be ready for Pickup or Dispatch for Delivery. 

Third Party API

8.14.24: HungerRush will send a webhook payload detailing items that were marked Out of Stock (OOS) or 86’d for online ordering since the last menu update. Additionally, this webhook will notify when items previously marked as OOS are available again, ensuring third parties can keep menus synchronized between daily updates.

HungerRush has introduced a new API that allows third parties to check the current status of items marked as Out of Stock (OOS) at any time. This new API endpoint is designed to integrate seamlessly with existing endpoints, including GetMenu and ProcessOrder, ensuring up-to-date inventory information is always accessible.

Holiday Hours

12.20.24: We identified an issue where holiday hours set for the prior week caused the store hours display to incorrectly show the current day as an upcoming holiday.

This has been resolved. Now, when a customer views a store’s hours, the current day will correctly display either the regular store hours or the active holiday hours, if applicable. All other days of the week will accurately pull from the designated hours table for each store.

12.11.24: We have resolved multiple issues that allowed customers to place future orders despite holidays being configured in the admin portal. These fixes now encompass all holiday hour options, including: closed all day, adjusted holiday hours, and split holiday hours. Additionally, we are actively developing the mobile app, which will be released soon.

10.15.24: We have resolved an issue where website holiday hours were not properly honored. Holiday hours will now be accurately reflected when starting an order, selecting a future time slot, or viewing the countdown timer on the cart page while the store is closed. This fix applies to regular business hours, holiday hours, and split holiday hours. For optimal performance, merchants should ensure the first split of holiday hours is set from earliest to latest. Please note: The mobile app may still experience issues in select scenarios. Additional fixes are needed but are not yet planned.

New Features

New header and footer design using our new online ordering web component architecture
This new architecture allows us to safely upgrade website components without creating dangerous dependencies breaking other parts of the site. This is a key step in evolving Menufy to allow faster and safer updates.

Bug Fixes

Fixed issue where restaurant closed message did not show proper open time message
Restaurants in Arizona that are located in cities that don't observe daylight savings time had an incorrect close message shown to end customers. Ordering and normal website behavior were unaffected.

Fixed confusing closed message after customer selects Order Type
After customers selected delivery or carry out, the menu page may have showed a closed message even while the restaurant was open. Ordering was unaffected and we saw no evidence of decreased orders reviewing our top restaurants. We believe the impact was small because the message described the opening time accurately, and the message was not obvious and the issue was resolved quickly.

There were no new features or bug fixes for October 2024.

New Features

DoorDash Menu Images
Customers will be able to update their DoorDash images through Restaurant Management similarly to Uber.

DoorDash Base Price Should be lowest of the size prices
Base price is now the lowest size priced item with customizations or larger sizes adding to the cost.

Introducing Postmates!
Postmates was acquired by Uber and now anytime a store is boarded to Uber they are automatically boarded to Postmates as well.

Bug Fixes

There were no bug fixes for October 2024.

New Features

Send Payment Links to Customers who Previously Unsubscribed from Marketing Texts
This feature enables sending payment links to customers who had previously opted out of marketing texts. For customers who are trying to complete an order, they were not able to receive a payment link due to previously opting out of marketing communications. This feature applies to all clients and applies only to payment links. We can now complete more orders and optimize order completion rates on TalkAi. We estimate this feature will allow customers to complete 500+ more orders per month.

Bug Fixes

Prevent Orders from being placed after Store Closing time
Resolved a bug that was allowing some orders to reach the store after closing time. This fix reduces the number of orders to refund, ensures proper customer experience, and validates the correct store hours as customized by the client.

New Features

Allow coupons for refund orders
Many orders have coupons, so not being able to refund in the POS with coupons means that restaurant had to use an open item to price it out. With this feature restaurants can now refund an order with a coupon on it.

Bug Fixes

Deferred orders with credit payments attached do not apply surcharge until activated, show amount due
Create and defer order pay with credit card, no credit card fee will show. Once the order is active, credit card fee will show and cause an amount due.

When a customer with tax exempt is removed from the order screen the tax is not applied again
When creating an order with a customer that has tax exempt option selected and then removing the customer through the Remove Customer button, the tax exemption was still applied instead of going back to the default behavior. This resulted in the customer potentially finishing the order with an erroneous tax exemption.

KDS does not show the correct order on the 2nd page when 10 or more orders exist on the 1st page
An issue occurred when customer was on Page 1 and the 10th order could not be bumped until there were fewer than 10 orders on the screen. There is no number on the bump bar for "10" only 1-9, so on Page 1 only Orders 1-9 could be bumped at any time. By going to Page 2, the 11th order would have been available to be bumped using number "1".

Cancelling printing on the Delivery screen generates an error message
When a user selected Cancel on the print screen of the Delivery module after the list of printers is displayed for selection, they would receive an error message. This was a visual error message and does not impact operations other than requiring the user to hit OK and move on.

Running an Inventory Usage Report For a Range When There are No Items That have a Count Required Presents a Database Login Prompt
There are 3 Report Range Options presented for Inventory Usage Reports, Daily Inventory, Weekly Inventory, and Monthly Inventory. Whenever there was an attempt to run any of these reports but there were no Items with an associated Required Count, the customer was presented with a Database Login screen.

Recall is not functioning correctly on item display KDS
Item Kitchen Displays were only allowing items to be recalled when all of the items from an order have been bumped, and then only allow recalling one at a time. This created issues with using an item KDS to manage a kitchen since the customer did not have much control over what was showing up on their displays.

Opening the cash drawer repeatedly when it is connected directly to a terminal is linked to freezing/slow performance on the POS
When a cash drawer is connected directly to a station it will send a POPCD5685.exe command and run the DemoAPIVB process and open the drawer. This command is supposed to close after running in these instances, but instead it was leaving them open.

New Features

There were no new features for October 2024.

Bug Fixes

Driver Track - Order number 0
Driver Track shows Order #0 for all orders until the Order is dispatached, then the Order # would update and show the accurate Order # in the UI. Updated the UI to display the Order # as soon as the order appears on the Driver Track Display.

Payrate Future Date Deletes the previous record in the Employee Labor Rate table, but it should only insert the new record
When you enter a pay rate change for an employee for a labor type and the payrate change will be active on a future day, the payrate up until that future date will be $0.00. This is because the RM sync routine in deleting the previously recorded payrate for that employee/labor type. So now until the future date occurs, the employee has no payrate. The new pay rate change is now being inserted into the table as opposed to updating the existing payrate record.

New Features

New Report: Sales Summary
New grid-based report to replace Weekly Summary static PDF. This report allows users to select up to 31 days of data at once and is exportable to Excel, CSV, and PDF so users can use their sales data as they see fit vs needing to manually key in values from PDF to see trends over time.

Added Deferred Orders column to Order Details
This feature denotes which orders were placed for a future time versus ASAP and replicates “Deferred Orders” report in POS for future Restaurant Management integration. This column is searchable and filterable.

User Interface Updates/Alignment
Updated Menu Mix, Sales By, Order Details, Delivery Out the Door, Driver Delivery Details, and Driver Mileage & Compensation reports to align the font size, bolding, and grid coloring with newer reports to ensure a consistent look and feel for all Reporting NEW reports.

Bug Fixes

Removed Deferred Orders from Delivery Out the Door report
POS and Legacy versions of the report disclaim deferred orders are excluded to more accurately show Out the Door times, so aligned Reporting NEW report logic to exclude Deferred Orders.

There were no new features or bug fixes for October 2024.

There were no new features or bug fixes for October 2024.

There were no new features or bug fixes for October 2024.

Order Display pending orders. - Released 7/18

Showing pending orders enables kitchen staff to prepare for upcoming orders effectively and facilitates clear communication with customers.​ 
This enhancement will show you the total number of orders and the ​pending will show you what is not on the screen yet.

When a deferred order is activated and re-deferred, the order disappears. – Released 8/20

Deferred orders before activation have a date of 2/3/1959.​ 
The issue was due to the order getting activated, but not assigned an order# because the user re-deferred the order to a later date instead of finalizing the order activation process

Added deferred indication to item KDS. - Released 8/1​

If an order is deferred this will now be indicated on both the order KDS and the item KDS so the order doesn’t get made before it’s due.

Deferred Order screen update orders if items have been replaced/voided from the original order. – Released 8/1​

Voiding or replacing an item on an order will now update the deferred order KDS screen.

Add Last Order Date to customer search screen. -Released 9/5​

On the customer search screen, the last order date will now be displayed for each customer record, arranged from the most recent to the oldest based on alphabetical order of last name and first name. Ensuring the latest customer profile with most up to date information is used by the store operator.

Customer Facing Display – Sign on Screen enhancement to allow print, email, or no receipt options. - Released 7/19

The customer facing display – sign on screen, now allows the customer to select different receipt options, Print, Email, or No Receipt.

When printing an order from the previous day, the order date time will reflect the date and time the order was originally placed. -Released 8/6

When printing a receipt from Cash > View Orders, the receipt will now display the date and time the order was originally placed and paid. 

Refunds include the Standard Modifier Pricing. -Released 9/24

When applying a refund through the Manager Function button, the refund now includes all modifiers using Standard Modifier Pricing.

​

Customer information pulled from the Caller ID overwrites the customer information from the previous order. - Released 10/10​

This occurs when an order is retrieved and is on the order screen and then a call comes in, selecting the Caller ID button and customer from screen, will replace the customer info on the order screen.

DataCap* Cancel transaction from Tablet/Station. - Released 9/10

We are introducing a new feature that involves the DataCap Cancel integration for credit card transactions. The new functionality will prompt a window during credit card transactions.

​

Enhanced the refund process to include orders with coupons. - Released 10/29

Enhancement to the refunds feature to allow coupons to be on the orders that are being refunded.

​

Addition of Order Type Column to Deferred Orders Screen. – Released 11/14

Adding the order type column to the deferred orders screen will aid in being proactive with employee schedules.

Adding account numbers to the left pane and a Reprint option for Customer Account Statements to the main screen - Released 12/12

Enhance the customer experience by incorporating account numbers in the left pane and adding a reprint option for account statements on the main page. Allowing quick access to previous statements helps alleviate inconvenience, simplifies record keeping, and provides proof of transactions.