Menufy

7/2024

Features

• Turned on Marketplace Facilitator rules for 20 new states - Jira Ticket
  20 new states require Menufy to collect and send all sales taxes on behalf of the restaurants directly to the state. We updated the system to hold sales taxes from distribution starting July 1st.

• Enhanced Carryout and Delivery buttons with address information - Jira Ticket
  Added address information to the Carryout button to reinforce the location of the restaurant, particularly the city and state. Added address information to the Delivery button to show delivery address specified and provide an edit option.

• Show a map on carryout - Jira Ticket
  If a restaurant has more than 1 location, we show the customer the nearest restaurants 50 miles from their original choice. We are looking to reduce the situation where customers send orders to the wrong restaurant location.

• Simplify menu by combining “coupons” and “quick deals” - Jira Ticket
  Because end-customers don’t know the difference between coupons and quick deals, we combined these 2 types of promotions into a single page.

• Add Threads social media link to footer - Jira Ticket
  Restaurants can now promote their Threads social media accounts from their Menufy website.

Bug Fixes

• Fixed issue where customer name and phone number was missing from orders - Jira Ticket
  Native Marketplace App was rollbacked at the end of June.

• Fix visual issue where text from the future order button exceeds button size - Jira Ticket
  For some restaurants when the order time button showed “ASAP (15-20min)” the text of the button exceeded the button width. Functionality was not affected. This was only visible on the desktop, the mobile view looked fine.

• Remove future ordering drop-down if no future ordering is allowed for the restaurant - Jira Ticket
  For the few restaurants that do not allow future ordering, we were displaying an empty drop down for customers. The end customer could not select a future time, so there was no impact to the restaurant, but it created a confusing customer experience.

• Remove order type drop down if the restaurant only accepts Carryout or Delivery - Jira Ticket
  For restaurants that only accept 1 order type, we were displaying an empty drop down for customers. The end customer could not select a different order type, so there was no impact to the restaurant, but it created a confusing customer experience.

• Fix default order time issue - Jira Ticket
  Fixed an issue where the Select Order Time drop down menu defaulted to the 2nd order time instead of the most recent time available.

• Fixed issue causing some delivery orders from appearing in restaurant as carryout - Jira Ticket
  Resolved 7/26, but first reported 7/12, some delivery orders were appearing as carryout to the restaurants. This issue was sporadic, and we were not able to recreate. The issue was upgraded to P1 status when we started receiving reports of over 10 issues a day.

• Fixed Square POS issue causing delivery orders to fail - Jira Ticket
  Resolved 7/23, first reported 7/17, we fixed an issue where delivery orders that incurred a new fee from Square POS were failing to be sent to the restaurant. End customers still received their orders because Menufy alerts the restaurant through text and email when orders are not acknowledged by the POS.

• Fixed HR POS issue where API calls were failing - (no Jira story)
  Fixed within 90 minutes. Around 14 orders couldn't make it to HR POS from Menufy because the certificate we use to verify access to HR APIs expired. Orders were still received by the restaurant via Menufy backup notification.

6/2024

Features

• Google Food Ordering transition to Google Referral Service - JIRA Ticket
  Updated feed with appropriate links for referral - Google is transitioning from accepting orders from customers to referring customers to restaurant websites. We’ve updated all restaurant feeds to provide referral URLs for Google to use. There will be more changes to come as we build to the new Google system.

• Ordering Redesign improvements for Menufy - JIRA Ticket
  Order type selection in header - It’s jarring when customers click on a menu item but receive a popup asking them to choose delivery or carryout. To reduce the surprise and reduce friction we’ve moved order type selection into the header of the website.

• Modern category menu and item menu pages - JIRA Ticket
  A major change to how customers order, moving from showing all category items on a single scrollable page to a multi-page model. This makes for an easier mobile-user experience. Multi-page models are popular with major restaurant brands for SEO benefits and ability to market an item category; for example, a special page dedicated to describing wing options and flavors.

• Carryout map to indicate restaurant location - JIRA Ticket
  Customers ordering from the wrong location is a problem for our multi-unit restaurants. When a customer selects carryout, we’ll now show a popup reinforcing the restaurants location and any other locations within 50 miles. This is our first iteration of this feature expect more improvements to come.

• Larger primary image to show off food - JIRA Ticket
  Our menu management team have been working with restaurants to make their primary ordering image an example of their food. To show off this great work, we’ve increased the size of the primary image and adjusted the ratio to show off the restaurants food image. For many of our restaurants, this is the only food image they have.

• Decrease font sizes - JIRA Ticket
  80% of Menufy orders come from mobile devices. We’ve decreased the font size in our new design to move more important content up on the page and decrease the need to scroll for smaller screens.

• Icons for Order Types - JIRA Ticket
  Selecting your order type on page is convenient for customers and less jarring than a popup after clicking a menu item. However, it’s easy to miss in our header, surrounded by other buttons. Icons help make the selector more pronounced and quickly convey it’s purpose.

Bug Fixes

• Menufy/HR POS integration fixes - JIRA Ticket
  Fixed address problem causing few orders to fail to send to the POS. Menufy had looser checks on customer delivery address than HR POS. In these cases the order would be rejected by the POS. The issue involved Menufy data returned from Google placing the street address name in a different field from the street address number. We added a check to catch this programmatically, but also updated the UI to let the customer catch this scenario since some Google responses are not predictable.

• Now properly setting carryout by default when visiting the ordering website - JIRA Ticket
  In a previous release we caused an error condition that forced all customers to redeclare their order type. Every customer was forced to choose Carryout or Delivery twice. We believe this issue was live for 4 days.

• Fixed issue where Delivery was not being set properly from the Menu header - JIRA Ticket
  Customers would see Carryout in checkout even though they entered an address for delivery. Most customers would choose delivery from the Menu header. This issue forced them to enter delivery twice. This issue may have been live for 2 weeks, but hidden by the issue listed above.

• Made the restaurant name more visible against light images - JIRA Ticket
  The previous release mistakenly disabled the dimming of the image, which had to be re-applied. Only affected branding.

• Moved Menu updates behind a feature flag - JIRA Ticket
  End customers got an early preview of our new menu design updates yesterday (Monday 6/10) because this feature was released under the wrong flag. No harm was caused and it gave us a day’s worth of data to look at. There was no change in functionality and the new menu was activated a couple of days later.

• Resized future ordering selection button to be larger - JIRA Ticket
  Long future ordering times were longer than the drop down button. We’ve adjusted the button size to compensate. Functionality worked, this was a visual issue that only affected desktop. Desktop is 20% of our Menufy orders.

• Made navigation close button easier to see against light backgrounds - JIRA Ticket
  Although an issue seen on mobile, we do not believe this prevented orders. Customers can touch outside of the menu to close the navigation or choose a menu item to close.

• Choose order type in header works better for turned off stores - JIRA Ticket
  The UI for choosing order type in the header showed choices when a restaurant was turned off. We now do not show any available choice as not to imply an order can be made. There are other mechanisms that prevent customers from ordering from a turned off store. This issue would cause a little confusion.

• Updated our calls to our EIN validation service - JIRA Ticket
  Our Menufy Onboarding team lost the ability to verify a business’ identity. We updated the APIs based on a change the 3rd party made resolving the issue. We were notified immediately when the services stopped working. The service was back up within 24 hours and impact to onboarding timing should be small.

5/2024

Features

• Online Ordering Website Redesign
  Most of the JIRA stories released pertain to our updates to the Menufy Online Ordering website where we are modernizing and improving the end customer experience.

  • Major changes to the header, footer, colors, fonts, and buttons - visible to all end-customers - First phase turned on for all 16k restaurants on 5/8
    All changes have been reviewed by stakeholders from Support, Customer Success, and Marketing

  • Upload a category image has been added to the Menu section in the Menufy Restaurant Manager

    • Category images will soon be integrated into the new design

    • Upload is only available to admins right now

• HR POS Integration - Give Admins the ability to check POS connection
  Solving problems is difficult with any POS integration because we don’t normally have insight into 3rd party systems. We’ve added an easy way for any Menufy admin to check if a POS is accessible from the menufy systems. The online indicator has been added to the “POS Integration” page in Menufy Restaurant Manager.

Bug Fixes

• iOS Marketplace fixes
  An update to our API to fix a problem only found in our iOS Marketplace affecting only 2% of 1% total Menufy traffic (so very few end customers). End customers received an error preventing them from completing their order. Minimum impact to Menufy end customers, caught early in slow rollout of new iOS Marketplace app.

• Menu edit fix for Otter partner restaurants not using Otter Menu
  Not all Otter partner restaurants use a menu managed in the Otter system. When adding better editing menu features for restaurants using partner POSs and integrations we mistakenly limited editing features for all Otter restaurants even those using a Menufy menu. This problem started on 4/29 and was addressed quickly when noticed. Slowed onboarding a few days for a single customer while this fix was being implemented.

• Incorrect Business Hours Shown
  We fixed an issue with the new website design where we were not showing the correct business hours. This was noticed quickly by our internal support teams and resolved before complaints were received. The issue was live for 24 hrs. Most businesses were unaffected because delivery hours matched restaurant hours.

• Fixed wrong payout amount shown on the Orders section
  We show a payout calculation on the Reports > Orders section. This payout calculation wasn’t correct when restaurants used 3rd party ordering. This is only a display problem; Payout report and Pricing continues to be correct.

4/2024

Features

• Online Ordering Website Redesign
  Most of the JIRA stories released pertain to our updates to the Menufy Online Ordering website where we are modernizing and improving the end customer experience.
  No impact to end customers or clients because we’re releasing these changes turned off while CS and Support teams review them.

• Removing Illinois restaurants from Marketplace-
  Starting Monday 4/29, we hid Illinois restaurants from Menufy and Marketplace app searches. This was an urgent request to not violate Illinois state tax law. In 2024 Illinois required Menufy to file a separate tax for orders made through our Marketplace vs direct from the restaurant website. Since marketplace orders and restaurant orders are the same for us, extra work would be necessary to create a special tax situation when end-customers find the restaurant website from Menufy or our Marketplace app.
  Impact should be small when we consider revenue, since Marketplace orders make up less than 1% of our total revenue.
  Sales and Operational impact may be larger as Restaurants notice they don’t appear on and we cannot use this as a selling point in Illinois.

• Allow Option and OptionSelect name edits in manager menu for HungerRush, Otter and Chowly integrations-
  Menufy Menu Management team can now make changes to Menus imported via POS integrations. This is helpful to resolve problems caused by differences between Menufy and POS menus. Because the source of truth for any menu is the POS, the teams can expect changes to be overridden when imports occur. However, there are a significant number of restaurants that don’t update their menus after initial import.

3/2024

• Features

• Clover POS Restaurant transaction fee change to $1.75- JIRA Ticket
  Similar to the price change we performed in December 2023, we moved our default transaction rate from $1.50 to $1.75 for our Clover POS restaurants. Clover POS restaurants were separated from the original price change because we needed to make sure Clover was aware of the change as a revenue share partner. Updates associated with this effort are:

  • Updating pricing in both the Clover Menufy App and Clover systems

  • Adding capability for Customer Success to revert a restaurant’s transaction rate from the Admin

  • Updating grandfathered restaurants transaction rates as specified by Customer Success.

• New 360Marketing Billing- JIRA Ticket
  Sales eliminated the 30 day free 360Marketing trial for Menufy customers. All new 360Marketing customers will be expected to sign up for a 12-month contract. Sales is using a new billing process to craft the contracts, send invoices, and process payments. Updates associated with this effort are:

  • Remove 360Marketing free trial from Dashboard. This change is for customers only. 360Marketing reps must still have access to create and end accounts.

  • Update new profile generation by 360Marketing Reps to not create billing in the old system.

Bug Fixes

• Fixed 500 error associated with 360Marketing Add Coupon Call- JIRA Ticket
  The menufy team has solved an issue preventing the 360Marketing systems from automatically generating coupons in Menufy. This issue had the potential to block Marketing campaigns if the coupon could not be generated.

• Fixed Restaurant Manager Dashboard View Error- JIRA Ticket, ZenDesk Ticket
  An error preventing admins from viewing certain restaurant dashboards was resolved. This issue was identified as a high priority as the impact was uncertain. After resolution, we do not believe this was a common issue.