HungerRush Delivery Services | Support & Troubleshooting

Troubleshooting and Support  

Dispatching & Returning Drivers 

To dispatch an order to an Uber Direct or DoorDash Drive driver:

1. Select the delivery service driver from the available options.
2. Click Request Driver to send the order for pickup.

🚨 Important:

• Uber Direct does not allow cash payments. If an order is set to cash, requesting an Uber Direct driver will result in an error.
• If a driver is unavailable, try re-requesting a driver or check your Uber Direct or DoorDash settings.

Helpful Articles: 

• HungerRush Delivery Services | Onboarding Instructions
• HungerRush Delivery Services
• Creating a DoorDash Driver Drawer
• Understanding Employee Cash Drawers
• Dispatching and Returning Drivers
• Reassigning Delivery Orders

POS Driver Load & Setup

• When a third-party driver is loaded, the selected driver (Uber Direct or DoorDash Drive) will appear in the POS system.
• If both services are enabled, both drivers will load and cash drawers will open automatically.

✅ Best Practice: Set Driver Lead Time to 15 minutes for optimal efficiency.

Uber Direct Support & Troubleshooting

Uber Direct Contact Information

📞 For live order issues: +1 866-987-3750
📧 For post-order issues: uberdirect@uber.com
🔗 Uber Direct Help & FAQs: Uber Support Link

Tracking & Communicating with Uber Couriers

During an Uber Direct delivery, the restaurant will have access to the courier’s phone number and an 8-digit PIN code to connect with the driver.

The courier’s phone number will be available during:

1. Pickup – Once the courier is assigned
2. Enroute to Delivery
3. Delivery Completed (+30 minutes)
4. Dropoff Canceled (+30 minutes)
5. Return Completed (+30 minutes)

After the final three stages, merchants can contact the courier for 30 minutes to resolve any dropoff issues.

DoorDash Drive Support & Troubleshooting

DoorDash Drive Contact Information
📞 For live order issues: +1 855-973-1040
📧 For post-order issues: support@doordash.com
🔗 DoorDash Drive Help Center: DoorDash Support Link

Resolving Common DoorDash Issues

• If a DoorDash driver is unavailable, retry dispatching or confirm DoorDash Drive is enabled in your HungerRush settings.
• If a delivery was not completed, reach out to DoorDash Merchant Support.

 Get In Touch 

Have questions or need assistance with getting started? Our support team is here to help every step of the way. 

Start delivering with Uber Direct and DoorDash Drive now!