Printer Ticket Configuration Settings

On your HungerRush POS, Customer Receipts and Kitchen Tickets can be customized with a variety of formatting and content options. These include changing the info included on your receipts, reorganizing the formatting and size of different elements, and highlighting important info. The following guide reviews all available settings for configuring your receipt formats.

All the images in this guide can be enlarged by clicking/touching on them.

First, log into the HungerRush Restaurant Management HUB

Next, navigate to the Manage > System tab (Direct link to this section)

Select your store from the dropdown, then select 'Printer Ticket Configuration' in the list at the left side of the page

Use the dropdown menu at the top of this window to select the Printer Ticket Format you want to edit, or use the green '+' icon on the left to add a new format

For each ticket format, you can configure various options in the following tabs:

General

• (1) Logo (Centered/Top) prints your company logo at the top of receipts. This should not be enabled on kitchen printer formats.
  • Note: In order for your logo to appear, you will need to flash your receipt printers with your customer logo. Please contact HungerRush POS Support for assistance flashing your logo to your customer receipt printers.
• (2) Company Info displays your store's name, phone number, street address and website at the top of receipts. This information is obtained from the Business Info section in the HUB. (See this article for more information on updating this information)
• (3) Omit Name removes your company name from printed receipts. This is useful if you are using company logos and your logo already includes your company name.
• (4) Prt Ord Num Barcode will print the order number as a barcode at the bottom of the receipt. This can be useful to identify orders with a barcode scanner.
• (5) Prt Total Barcode will print the order total as a barcode at the bottom of the receipt. This can be useful to scan in the order total on a payment device.
• (6) Prt Punchh Barcode will print a loyalty barcode at the bottom of the receipt for Punchh Loyalty users to scan with their app to earn loyalty points. Do not enable this if your store does not use the Punchh loyalty program.
• (7) Use Employee Nicknames will print Employee Nicknames (instead of First Name and Last Initial) in the 'User' field on receipts. 
  • This affects the 'Cashier', 'User', and 'Server' fields (see 'TKT Header and TKT Footer' section below for more info)
  • NOTE: This will also change the employee/server name field on Credit Card Merchant receipts to use the employee's nickname. If an employee's nickname is left blank, the name field on Merchant receipts will also be blank.
• (8) Display QR Code for Payment adds a QR code on receipts that links to your store's online payment platform. All guests can check out through your store's online ordering payment portal, which also allows customers to add a tip and an email address to receive the payment receipt.
  • See this article for more information on Scan to Pay
  • This should only be enabled on Customer Receipt formats

The other tabs in this window allow you to configure the Ticket Header, Body, and Footer, respectively.

TKT Header and TKT Footer

Both of these tabs contain 3 rows with 3 columns of customizable information for your tickets. The Header section will print above the menu items on the ticket, while the Footer section will print at the bottom after the menu items.

Each of these rows have the following options available:

• (1) 'Highlight' will print the following row in red text (reversed white-on-black for thermal printers)
• (2) The second column contains the four available sizes (can be set separately for each row): Normal, Bold, Large, and Expanded
• (3) The 'Ln Before' and 'Ln After' dropdown menus allow you to add extra blank lines of space before or after that row, respectively

(4) Within each row, each of the 3 columns can be labeled using the input boxes at the top of each row. These text labels will print before the information selected in the dropdown beneath that label.

• Example: If the label 'Ord #' is used, and the 'Order Number' field is selected under that label, then the final receipt for Order 3 will have 'Ord #3' printed in that section.

(5) In each cell, the dropdown menu can be used to select one of the following fields to display in that section of the receipt:

• 'None' leaves that cell of the receipt header blank.
• 'User' prints the employee name (First Name, Last Initial) of the employee that printed this receipt.
  • This is in contrast to the 'Cashier' setting, which prints the employee name that sent or collected payment on the order.
  • If 'Use Employee Nicknames' is enabled, this cell will use the listed Nickname for the Employee instead of the First Name, Last Initial format.
  • Note: This setting will only print the name on its own unless you add a label (such as "User:") in the text input cell above this dropdown
• 'Date' prints the current business date.
  • This uses MM/DD/YYYY format.
  • Example: 02/17/2026
  • Note: This differs from the 'Order Date' setting when reprinting orders from previous business dates. This setting will print the current business date that the receipt is printed/reprinted on, while the 'Order Date' setting prints the business date the order was originally placed on.
• 'Text' prints the label in the above text cell with no other information. This cell will be the same on every receipt/ticket printed with this format.
• 'Date/Time' prints the current business date and time.
  • This uses MM/DD/YYYY HH:MM AM/PM format.
  • Example: 02/17/2026 03:27 PM
  • Note: This differs from the 'Order Date/Time' setting when reprinting orders from previous business dates. This setting will print the current business date that the receipt is printed/reprinted on, while the 'Order Date/Time' setting prints the business date the order was originally placed on.
• 'Time' prints the current time that the receipt is printed/reprinted.
  • This uses HH:MM AM/PM format.
  • Example: 03:27 PM
• 'Cashier' prints the employee name (First Name, Last Initial) of the employee that originally sent or collected on the order.
  • This is in contrast to the 'User' setting, which prints the name of the employee that printed/reprinted this receipt.
  • If 'Use Employee Nicknames' is enabled, this cell will use the listed Nickname for the Employee instead of the First Name, Last Initial format.
  • Note: This setting will only print the name on its own unless you add a label (such as "Cashier:") in the text input cell above this dropdown.
• 'Order Number' prints the order number of the order.
  • Note: This setting will only print the order number on its own unless you add a label (such as "Ord:") in the text input cell above this dropdown.
• 'Table Number' prints the table number the order is assigned to.
  • Note: This setting will only print the table number on its own unless you add a label (such as "Tbl:") in the text input cell above this dropdown.
• 'Pager Number' prints the pager number associated with the order.
  • This is a depreciated setting, and should not be enabled in most cases.
• 'Order Type' prints the full name of the order type the order was placed under
• 'Customer Name' prints the customer name (if present)
  • This prints in First Name, Last Name order
  • Example: Jane Doe
  • Note: This setting will only print the customer name on its own unless you add a label (such as "Cust:") in the text input cell above this dropdown.
• 'Customer Phone' prints the customer's phone number (if present)
  • This prints in 10 digit format
  • Example: 123-456-7890
  • Note: This setting will only print the customer's phone number on its own unless you add a label (such as "Phone:") in the text input cell above this dropdown.
• 'Amt Due/Paid' prints the unpaid total on the order, or prints 'PAID IN FULL' if the order has already been fully paid
  • This prints in the format "Amount Due X.XX"
• 'Server' prints the employee name (First Name, Last Initial) of the server that the order is currently assigned to.
  • This is in contrast to the 'Cashier' setting, which prints the employee name that sent or collected payment on the order.
  • If 'Use Employee Nicknames' is enabled, this cell will use the listed Nickname for the Employee instead of the First Name, Last Initial format.
  • Note: This setting will only print the name on its own unless you add a label (such as "Server:") in the text input cell above this dropdown
• 'Guest Count' prints the total guest count associated with the order (if available)
  • Note: This setting will only print the guest count number on its own unless you add a label (such as "Guests:") in the text input cell above this dropdown.
• 'Payment Method' prints the name of the payment type used to pay for the order.
  • This can either be the payment method used to collect on the order, or the assigned payment method when sending a delivery order before payment is tendered.
• 'Order Time' prints the original time that the order was saved or sent to the kitchen.
  • This is printed in HH:MM AM/PM format.
  • Note: If this is used alongside another 'Time' option, we recommend adding a label to this cell (such as Order Time:) to distinguish it from the receipt print time.
• 'Estimated Time' prints the estimated due time of the order.
  • This is printed in HH:MM AM/PM format.
  • This setting uses the Estimated Time setting of the assigned Order Type to determine the order's ETA. This time is calculated as the order send time + estimated time from order type settings.
    • Example: If the order was sent at 6:03 PM, and the assigned order type's estimated time is set to 30 minutes, then the estimated time printed on receipts for that order will be 6:33 PM.
  • Note: If this is used alongside another 'Time' option, we recommend adding a label to this cell (such as Order Time:) to distinguish it from the receipt print time.
• 'Order Date' prints the business date the order was placed on
  • This uses MM/DD/YYYY format.
  • Example: 02/17/2026
  • Note: This differs from the 'Date' setting when reprinting orders from previous business dates. This setting will print the original date the order was placed on, while the 'Date' setting will print the current business date the receipt is reprinted on.
• 'Order Date/Time' prints the original business date/time the order was placed at
  • This uses MM/DD/YYYY HH:MM AM/PM format.
  • Example: 02/17/2026 03:27 PM
  • Note: This differs from the 'Date/Time' setting when reprinting orders from previous business dates. This setting will print the business date the order was originally placed on, while 'Date/Time' will show the current business date that the receipt is printed/reprinted on.
• 'YTD Order Number' prints a sequential order number with Order 1 starting as the first order of January 1 of that year.
  • Example: If a store has 30 orders on 01/01/2026, then order 7 on the next day would print '37' in this cell if this option is selected.
  • Note: This setting will only print the YTD Order Number on its own unless you add a label (such as "YTD Ord:") in the text input cell above this dropdown.
• 'OLRefNum' prints the Online Ordering Reference Number for the order (if applicable).
  • Typically this is a 6 digit number, preceded by 'R', and is shown in Admin Portal and in a customer's confirmation email when they place an order.
  • Example: R285076
  • Enabling this can be useful to help employees identify orders when customers arrive to pickup an online order.

Header Text and Footer Text

These sections allow you to print a block of text before or after the menu items and other header or footer rows on your receipts.

Both tabs have the same available options:

• (1) The Header Text or Footer Text input box is used to write out your desired text to print before or after the menu items, respectively.
  • Numbers, Letters, and some special characters can be used.
    • Emoji are not supported.
  • These boxes are limited to 400 characters each.
  • (2) The 'Centered' setting adjusts the text to be center justified (each line is centered on the receipt) instead of left justified (each line starts at the left side of the receipt).
  • (3) The 'Bold' setting changes the text to a bold font instead of standard width font.
  • (4) After writing your desired text, use the green 'View' button at the bottom of the window to see how your text will appear on your receipts.
• (5) Special Tags allow you to include information in the header/footer text that automatically updates depending on which tag is used. 
  • Selecting a tag name from the dropdown menu will show you the tag with a short descriptor underneath. 
  • To add a tag to your header/footer text, simply include the short character string where you want to add that tag's information.
    • Example: If the header text field includes "Printed On:&BDATE", and a receipt is reprinted on 01/15/26, then the header text on that receipt will contain "Printed On: 01/15/26"
  • Each special tag name is described below, with the tag included in parentheses () for easy reference
    • Business Date (&BDATE) prints the current business date when the receipt/ticket is printed.
      • Example: If an order was taken on 01/15/26, and the receipt is reprinted on 01/17/26, the Business Date special tag will print 01/17/26 on the receipt.
    • Business Date + n (&BDATE+n) prints the result of adding together the current business date with 'n' days.
      • Example: If this tag is included as &BDATE+3, and a receipt is reprinted on 01/17/26, this tag on the receipt will print as 01/20/26.
    • Business Name (&STORENAME) prints the store name as included in the Business Info section of system settings.
      • See this page for instructions on updating your business info settings
    • Business Address 1 (&ADDR1) prints the first line of your business address as included in the Business Info section of system settings.
      • This line is usually the store's street address
      • See this page for instructions on updating your business info settings
    • Business Address 2 (&ADDR2) prints the second line of your business address as included in the Business Info section of system settings.
      • This line is usually the City, State, Zipcode section of the address
      • See this page for instructions on updating your business info settings
    • Business Phone (&PHONE) prints the business phone number as included in the Business Info section of system settings.
      • See this page for instructions on updating your business info settings
    • Store Number (&STORENUM) prints the store number as included in the Business Info section of system settings
      • Note: This is a store identifier number (ex: Dave's Pizza #7), not the store's phone number. See 'Business Phone' above for info on including the store's phone number
      • See this page for instructions on updating your business info settings
    • Survey Code (&SURVEYCODE)
    • Web Address (&WEB) prints the store's website as included in the Business Info section of system settings
      • See this page for instructions on updating your business info settings
    • Lty Customer Name (<YCUSTNAME) prints the customer's name on the loyalty account attached to this order. 
    • Lty Customer ID (<YCUSTID) prints the loyalty ID of the loyalty account attached to this order
    • Lty Number (<YNUM) prints the loyalty number attached to this order
    • Lty Number* (<YNUM*) prints the masked loyalty number attached to this order
    • Remember: Selecting the tag name from the dropdown does NOT add the tag to your header/footer. You must manually add the tag to the header/footer text box when writing your desired header/footer.
• (6) Print on Order Numbers Divisible By will restrict the header/footer to only print on specific order numbers. This can be useful for things like adding special discount offers to a small number of customer orders
  • Examples: 
    • If the footer has the first number set to 7 (second number left blank), and the store takes 40 orders that day, the footer will only print on orders 7, 14, 21, 28, and 35 (all numbers divisible by 7)
    • If the header has these numbers set to 3 and 4, and 12 orders are taken, the header will print on orders 3, 4, 6, 8, 9, and 12 (all the order numbers divisible by either 3 or 4)
    • '0' will cause the header/footer to never print, while '1' will cause the header/footer to always print. 
      • These are ignored if used in the second number field.

TKT Body

This tab provides settings to adjust the main ticket body, including the way items are printed on the receipt/ticket.

• (1) Cust Info prints the customer information (name, phone number and street address) attached to the order.
  • If enabled, (2) Name Only can be used to remove the address/phone from this section
  • (3) Highlight will print the customer info section in red text (for thermal printers, white text on black background)
  • (4) Order Count will include the total number of orders this customer has placed
  • (5) New Cust will add a tag indicating that this customer is ordering for the first time
  • (6) The size of this info can be adjusted between Normal, Bold, Large, and Expanded
• (7) The Items section controls how Menu Items are printed on receipts/tickets, while the (8) Mods/Prefs section controls how each item's Modifiers and Preferences are displayed under each item. Both sections have the same options available:
  • (9) Indent offsets each line from the left by a set number of blank characters
    • Example: If this is set to 2, then each line will be indented to the right by 2 blank characters
  • (10) Ln Before and Ln After allow you to add a number of blank lines before or after each Item/Mod/Pref line, respectively
    • Example: If Ln Before is set to 3 and Ln After is set to 2, each line will have 3 blank lines before it and 2 blank lines after it.
    • Note: If the Items Ln After and the Mods/Prefs Ln Before are both set to a number higher than zero, then the total number of blank lines between each Item and its Mods/Prefs will be the sum of Item Ln After + Mods/Prefs Ln Before
      • Example: If Items Ln After is set to 2, and Mods/Prefs Ln Before is set to 3, then each item will have 5 blank lines included before its preference
      • This also applies to the space between an item's mods and the next item (controlled by Mods/Prefs Ln After + Items Ln Before)
  • (11) The size of each line can be adjusted between Normal, Bold, Large, and Expanded
  • (12) Highlight will print this line in red text (for thermal printers, white text on black background)
• The bottom section allows you to highlight various other information on receipts/tickets. Highlighted sections will be in red text (for thermal printers, white text on black background)
  • (13) Highlight No-Mods will highlight removed modifiers
    • Example: A Pizza with No Sauce and added Pepperoni will have the 'No Sauce' modifier highlighted, while the 'Pepperoni' modifier will print normally.
  • (14) Highlight Delivery Reminders will highlight the delivery reminder info included with the customer information on the order
  • (15) Menu Defined Item Highlight will highlight any items with the 'Print Red' flag enabled in the Menu Editor
    • See this guide for more information on the Menu Editor's Item settings
  • (16) Menu Defined Pref Highlight will highlight any preference member with the 'Print Red' flag enabled in the Menu Editor
    • See this guide for more information on the Menu Editor's Preference settings
  • (17) Highlight Extras will highlight any modifier set to 'Extra' on an item
    • Example: If a Pizza is ordered with Extra Cheese, the Extra Cheese modifier will be highlighted, while other modifiers will be left unaffected
  • (18) Highlight Side will highlight any modifier set to be on the side with an item
    • Example: If a Pizza is ordered with a Side of Green Peppers, the 'Side Green Peppers' modifier will be highlighted while other modifiers will be left unaffected
  • (19) Highlight Lite will highlight any modifier set to 'Lite' on an item
    • Example: If a Pizza is ordered with Lite Cheese, the Lite Cheese modifier will be highlighted while other modifiers will be left unaffected
  • (20) Highlight Notes will highlight any item/order notes on the order
  • (21) Item Separator prints a horizontal line after each menu item to separate it from the one after
  • (22) Half/Half Columns will print half modifiers in two columns, with a solid vertical line separating each half
    • Example: If this setting is enabled, a pizza is ordered with Pineapple on one half and Pepperoni on the other half would print the modifiers in two columns. The Pineapple would be in one column while the Pepperoni would be in the other
  • (23) Width controls the total printable width of the receipt/ticket, which is set differently between Thermal and Impact printers
    • This should be set to 42 on formats used on Thermal printers, and 38 on formats used on Impact printers
      • Customer Receipt printers are typically Thermal printers, while Kitchen Ticket printers are typically Impact printers

TKT Notes

This tab contains settings for printing additional notes on your receipts, such as customer delivery notes or a message with credit card signature prompts. For settings related to Item/Order notes, see the TKT Body section

• (1) Special Note and (2) Delivery Note allow you to adjust settings for printing a customer's Special Note or Delivery Note, respectively
  • Special Notes are typically preparation notes (Such as allergen information), while Delivery Notes are usually delivery instructions for the customer's address
  • (3) Each note type can be printed in Normal, Bold, Large, or Expanded size
  • (4) Each of these note types can also be Highlighted in red (white text on black background for thermal printers)
• (5) Print Revised on Changed Tickets adds a 'Revised' header to any receipt/ticket that is printed after an order is modified
• (6) Tip Percent will include pre-calculated tip amounts (using the order total) for consumers to easily see common tip percentages
  • Up to 5 different tip percentages can be shown
    • If you want the receipt to show less than 5 percentages, leave the unneeded percentages set to '0'
• (7) Delivery Fee Msg allows a short message (max 28 characters) to be included on a receipt/ticket whenever an order includes a delivery fee
• (8) Credit Card Signature Message allows a message (max 400 characters) to be included above the Credit Card Signature line on receipts for orders paid with Credit Card

Once you have updated a ticket format with your desired settings, use the green 'Save' button at the bottom right of the window to save your changes

How to Change a Printer's Ticket Format

In order to use a ticket format, the format must first be set on a customer or kitchen printer. Each kitchen printer can have its format set independently, while customer receipt printers can have formats set separately on each station and for each order type.

To update the format on a printer, first navigate to the Settings page for your store (explained at the start of this article), and select 'Printer Configuration'

In the Printer Configuration window, select either the Customer Printers or Kitchen Printers tab

To change a printer's format, first select the gear icon to the right of that printer or order type

• For customer receipt printers, remember to also select the desired station from the dropdown at the top. You can use this to configure the same order type with two different formats on two different stations.

Next, select the new desired format from the dropdown menu, and select the 'Save' icon to the right

Finally, select the 'Save Kitchen Printers' or 'Save Customer Printers' button at the bottom of the window to confirm your changes

IMPORTANT NOTE ON UPDATING FORMAT SETTINGS

In order for ticket format changes to take effect at the store, you MUST restart all stations that the format change will affect.

• For Customer Printers, this means restarting all stations that you updated format settings on. Example: If you adjust the format of Delivery orders on Station 3, you will need to restart Station 3 for Delivery orders to start using the new receipt format
• For Kitchen Printers, this means restarting Station 1. THIS WILL TAKE ALL OTHER STATIONS OFFLINE, so we recommend only making kitchen ticket format adjustments after business hours.