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Forcing Credit Cards is a method to be able to accept Credit Cards when the internet has failed and without verifying availability of the funds against the credit card processor at the time of the transaction.

 

Forcing a credit card is not an act to be taken lightly, and we suggest speaking with your credit card processor to understand the risks.

 

  • HungerRush does not suggest forcing credit card transactions
  • HungerRush is not able to provide troubleshooting support or reimbursement for failed transactions due to forcing credit cards
  • Forcing credit cards does not include pre-authorization of credit card transactions. They will only be authorized when batched, which means it is possible to see declined transactions at the time of batching

 

Initial Configuration

During initial Datacap setup, they must have Store and Forward enabled at the processor level. It is then enabled in the EMVUSClient, which by default is enabled.  

 

During the initial setup of Datacap, HungerRush will run a forced credit card transaction that the store must batch successfully. The forced transactions will be held for up to 72 hours before the store can no longer allow forces. NO ACTION IS NEEDED BY YOU FOR THIS STEP.

 

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The employees need to have a security enabled to have permission to force cards without manager approval. You can add this security per labor type or per employee.   

 

To enable per employee, go to Mgmt>Employee>Select Employee>Securites>Orders>Force Credit Cards>Add Access>Save. Green means it is enabled.    

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To add it to the whole labor group, go to Config>Security>Choose Labor Group>Orders>Force Credit Cards>Add>Save.  

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Forcing the Credit Card Transaction

Once you try to collect payment with no internet you will get a declined error on screen as the system is unable to communicate with the credit card server.

After that error you will need to hit the force button then enter any 4-digit number for the approval code and click Authorize.

These transactions will be stored, and will need to be manually batched from each station in order to send the transactions to WorldPay.

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